Is there any compensation for Ele.me’s overtime food delivery? How to compensate for Ele.me’s overtime food delivery?

As one of the largest food delivery platforms in China, Ele.me has won the favor of consumers with its rich and diverse food choices and convenient delivery services. However, sometimes when ordering food on Ele.me, you may encounter some unexpected situations, such as takeout timeout. Regarding this issue, many users will be confused. Is there any compensation if Ele.me times out? In this article, we will answer this question for you in detail and help you understand Ele.me’s compensation standards when food delivery times out.

1. Is there any compensation if Ele.me times out?

There will be compensation if the takeaway times out.

If you choose a food delivery platform such as Meituan or Ele.me, and check value-added services such as On-Time Delivery or On-Time Delivery when placing an order, then if your order delivery time exceeds the estimated time by 10 -For more than 15 minutes, you can get at least 20% compensation.

When you placed an order, you chose the On-Time Delivery or On-Time Delivery service, and if the order delivery time exceeds the estimated time by more than 10-15 minutes, you can apply for compensation on the order details page. Platforms such as Meituan or Ele.me will return the compensation amount to your account within 1-2 working days. If you do not check value-added services such as Zunshibao, you will not receive any compensation.

2. How to compensate Ele.me for overtime

When Ele.me’s delivery times out, if the order has on-time delivery service, compensation will usually be compensated for the 10-minute overtime. 10% of the actual payment amount of the order. If the order does not include on-time delivery service, there will generally be no compensation after the delivery timeout. If there are special circumstances, consumers can complain to Ele.me’s official customer service.

Ele.me’s on-time delivery compensation standard is as follows:

When the actual delivery time of the order exceeds the estimated latest delivery time displayed by the system by 10 minutes , the system will pay compensation to the consumer based on 10% of the actual payment amount of the order;

When the actual delivery time of the order exceeds the estimated latest delivery time displayed by the system by 15 to 30 minutes, the system will pay compensation according to the actual 30% of the payment amount will be compensated;

If the actual delivery time of the order exceeds the estimated latest delivery time displayed by the system by more than 30 minutes, 70% of the actual payment amount of the order will be compensated;

If the order is accepted by the rider, but the order is canceled due to logistics factors, 10% of the actual payment amount of the order will be compensated.

Summary: The above is all the content that the editor brought this time about whether Ele.me will be compensated if it times out, and how to compensate Ele.me if it times out. I hope it can help everyone.

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