Insurance + Technology + Health Services = Ping An Health Insurance AI Transformation and Innovation

On December 18, 2023, Shenzhen held the People’s Good Doctors Conference and the 9th Doctors Cloud Conference. The theme of this conference is "AI Empowers Smart Health". Representatives from the government, academia and research fields gathered together to focus on the application of AI in the medical and health field, the construction of medical digital platforms, and digital empowerment of healthy cities. issue. Zhu Yougang, Secretary of the Party Committee and Chairman of Ping An Health Insurance, participated in the roundtable forum and talked about the role of AI in the development of insurance in multiple scenarios to help build a healthy China

In the past few years, artificial intelligence has produced many innovative application scenarios in the insurance industry. In actual business, how can artificial intelligence deeply empower multiple insurance scenarios? Zhu Yougang, Party Secretary and Chairman of Ping An Health Insurance, said that insurance companies are to protect risks, and behind the risks is data. Making full use of artificial intelligence technology to empower the insurance business is very important for users’ health protection

Currently, artificial intelligence technology has been widely used in the core business of Ping An Health Insurance. Zhu Yougang mentioned that by combining product design, claims services and health management, Ping An Health Insurance has achieved a deep integration of "insurance technology health services" and created a one-stop health protection service system for users

Zhu Yougang is the Party Secretary and Chairman of Ping An Health Insurance

In the product design stage, Ping An Health Insurance uses big data and artificial intelligence technology to analyze massive data to establish accurate user portraits, design insurance products that fit specific situations and are personalized, and provide users with personalized product designs. services, so that people can truly buy the insurance products they need

In terms of claims services, Ping An Health Insurance uses artificial intelligence medical image recognition technology to quickly respond and handle users' claims needs, and is the first in the industry to launch the "three-day compensation after discharge" service. The processing time of this medical insurance claims service has been shortened from the previous industry average of 55 days to a maximum of three days to complete the claim. According to actual claims data, under the "compensation within three days of discharge" model of Ping An Health Insurance, the average case settlement time has reached 4 hours

In the field of health management, Ping An Health Insurance combines artificial intelligence technology with health management to achieve digital smart health management. By cooperating with third-party companies, artificial intelligence is used to empower smart wearable devices and form a multi-modal big data model to analyze, evaluate, monitor and warn users' health data, thereby providing more accurate and intelligent health protection services.

Ping An Health Insurance has always been people-centered, shifting from “protecting disease” to “protecting health.” Zhu Yougang said that Ping An Health Insurance will continue to leverage the advantages of "health insurance + medical services", use artificial intelligence technology to promote innovative iterations of products and services, promote the in-depth integration of insurance and medical care, and contribute to the goal of "Healthy China" Make contributions and protect people’s better life

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