HP officially announces free repair of black screen issue for Shadow Elf 9 game laptop

News from this site on December 18, HP Elf Alliance officially issued an announcement today, noting the feedback from some users who purchased the Shadow Elf 9 gaming laptop before September 1, 2023, There may be intermittent use. Or the problem of persistent screen no display. To this end, HP officials will provide free maintenance services to relevant users.

• # Relevant users will receive push notifications from us and can make an appointment for free maintenance services according to the prompts. The warranty period of the equipment will be recalculated from the date the maintenance service is completed.

• Please contact our customer service team through the official WeChat official account of "HP Service" or call HP after-sales service hotline 4008856616 ext. 7 to register for free maintenance service.

##This site noticed that HP officials also stated: "

The Shadow Elf products currently on sale have been fully upgraded, please feel free to buy."

The HP Shadow Elf 9 gaming notebook was released on April 3 this year, equipped with a 13th generation Core HX processor RTX 40 series graphics card, equipped with QHD 24OHz / FHD 165Hz gaming screen.

On Weibo under the topic #shadowelves9#, some users did complain about the black screen problem, and some users said they could not boot and were waiting. Replace the motherboard.

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