Why can’t I find a long-standing order on JD.com?

Why I cannot find long-standing orders on JD.com may be because the order has been closed or canceled, the entered order information is incorrect, and the query time span is too long. The solution is as follows: 1. Query through JD.com’s official website; 2. Query via JD.com mobile client; 3. Contact JD.com customer service.

The operating system of this tutorial: ios16.6 system, JD.com version 12.2.2, iphone14 mobile phone.

JD.com is one of the largest comprehensive e-commerce platforms in China. In order to facilitate users to query order information, JD.com provides a variety of ways to find orders. If you find that an order from a long time ago cannot be found, there may be several reasons:

1. The order has been closed or canceled: If your order has not been paid or confirmed within a period of time after purchase, The JD.com system will automatically close the order. In addition, if you contact customer service to cancel the order after purchasing, or the order is canceled for other reasons, the order will not be able to be queried in the system.

2. The entered order information is incorrect: Please ensure that the entered order number, mobile phone number or consignee name and other information are accurate. If the entered information is incorrect, the system will not be able to match the corresponding order.

3. The query time span is too long: JD.com’s order query system may limit the query time span, especially for very long-term orders. Please try narrowing the time range of your query, or try using other available order query methods.

If you encounter the above situation, you can try the following methods to solve the problem:

1. Query through JD.com’s official website: You can log in to JD.com’s official website and enter the “My JD.com” page, Find your order in My Orders. In the order list, you can filter and query based on order number, mobile phone number, consignee name and other information.

2. Query through the JD mobile client: If you use the JD mobile client to place an order, you can open the mobile client, enter the "My JD" page, and search for the order in "My Orders". The mobile client usually automatically synchronizes the latest order information.

3. Contact JD customer service: If you still cannot find the order after trying the above methods, you can contact JD customer service for help. You can contact customer service staff through the customer service hotline, online customer service and other channels on JD.com's official website or mobile client, provide them with order-related information and explain your problem, and the customer service staff will try their best to help you solve the problem.

It should be noted that the above methods may change due to JD.com’s system updates or other reasons. Please refer to the latest information provided by JD.com’s official website or customer service.

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