Where is Taobao after-sales service?

Taobao after-sales service is included in my order. Detailed introduction: 1. Taobao client: Open the Taobao client, click "My Taobao", then select "Bought Baby", find the order that requires after-sales service, click to enter the order details page, which can be found at the bottom of the page "Refund/After-sales" entrance, follow the process to apply for after-sales; 2. Website, log in to Taobao official website on the computer, click "Bought Products" to enter the order list, find the order that requires after-sales service, click the order number to enter the order On the details page, you can find the "Refund/After-Sales" entrance at the bottom of the page.

The operating system of this tutorial: ios16.6 system, Taobao version 10.29.10, iphone14 mobile phone.

As one of the world's largest online retail platforms, Taobao provides a wide range of after-sales services and safeguards to ensure customers' shopping experience. After shopping on Taobao, if you need after-sales service, you can seek help in the following places:

1. Taobao client: Open the Taobao client, click "My Taobao", and then select "Purchased" "Arrived Baby", find the order you need after-sales service, click to enter the order details page, you can find the "Refund/After-sales" entrance at the bottom of the page, and apply for after-sales according to the process.

2. Website: Log in to the Taobao official website on your computer, click "Purchased Products" to enter the order list, find the order that requires after-sales service, click the order number to enter the order details page, you can find " Go to the "Refund/After-Sales" portal to apply for after-sales.

3. Contact the seller: You can contact the seller through the Taobao client or the seller's store on the website to communicate, discuss after-sales matters, and negotiate solutions.

4. Hotline: If you encounter an unsolvable after-sales problem, you can call Taobao’s customer service hotline for consultation or complaint. You can find the customer service phone number or online consultation entrance on the customer service page on the Taobao client or website.

Therefore, Taobao’s after-sales service can be obtained in a variety of ways, and you can choose the appropriate channel to solve after-sales problems according to the specific situation. Taobao also has a dedicated after-sales service team to solve after-sales problems for users and ensure that users’ rights and interests are protected.

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