Why is there no sound in DingTalk live broadcast?

No sound in DingTalk live broadcast may be caused by problems with device volume settings, application sound settings, network connection problems, or problems with the live broadcast itself. The solution is as follows: 1. There is a problem with the device volume setting, check the volume control button of the device to ensure that the volume is adjusted to the appropriate level; 2. There is a problem with the sound setting of the application, select the "Notifications and Sounds" option to adjust the sound settings to ensure that notifications Options such as sounds and ringtones are turned on, and the volume settings are appropriate; 3. Network connection problems, connect to a more stable and faster network, or try to reconnect to the network, etc.

The operating system of this tutorial: ios16.6 system, DingTalk version 7.1.0.10099103, iPhone14 mobile phone.

No sound in DingTalk live broadcast may be caused by many reasons. Below are possible solutions and explanations of common causes.

First, make sure your device’s volume is set correctly. Check your device's volume control buttons to make sure the volume is adjusted to the appropriate level. Also, make sure the device is not muted or has silent mode turned on.

Secondly, check the sound settings of the DingTalk app. In the DingTalk app, you can adjust sound settings by clicking the Settings button to enter the settings page, and then selecting the "Notifications & Sounds" option. Make sure options like notification sounds and ringtones are turned on and the volume is set appropriately.

Also, check your network connection. Live streaming requires a good internet connection to play sound properly. If your network connection is unstable or slow, the live sound may not play properly. Try connecting to a more stable and faster network or try reconnecting to see if that resolves the issue.

In addition, there may be a problem with the live broadcast itself that causes no sound. If other users have encountered similar problems, it may be a technical failure or setting problem with the live broadcast platform. In this case, it is recommended to contact DingTalk’s customer service team, report the problem to them, and seek their help and solutions.

Finally, if none of the above methods solve the problem, you may want to consider upgrading the DingTalk app or checking whether the device's operating system needs to be updated. Sometimes, older versions of apps or operating systems may cause some features to not work properly. Try updating the DingTalk app or operating system to see if that resolves the issue.

It should be noted that the solutions and possible causes mentioned above are for reference only. Specific solutions may vary based on personal circumstances and device settings. If the problem persists, it is recommended to contact DingTalk’s customer service team, describe the details of the problem to them, and seek their help and support.

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