What's going on when someone calls and can't hear the sound?

The reason why others cannot hear sound on the phone may be due to volume settings, silent mode, call settings, call audio routing, headset or speaker problems, signal problems, network problems, software problems or hardware failures, etc. Detailed introduction: 1. Volume setting, first make sure the volume of the device is set correctly. Check the volume control button or settings menu of the device to make sure the volume is not muted or too low. If using headphones, make sure the headphone plug is correctly connected and inserted into the device's headphones. Jack; 2. Silent mode. Check whether the device is in silent mode. On the mobile phone, you can use the volume buttons on the side, etc.

The operating system for this tutorial: Windows 10 system, DELL G3 computer.

The problem of you not hearing when someone calls you may be caused by many reasons. Below I will explain the possible causes and solutions in detail.

1. Volume setting:

a. First, please make sure the volume setting of your device is correct. Check your device's volume controls or settings menu to make sure the volume isn't muted or too low.

b. If you are using headphones, make sure the headphone plug is properly connected and inserted into the device’s headphone jack.

2. Silent mode:

a. Check whether the device is in silent mode. On your phone, you can toggle silent mode through the side volume buttons or the settings menu. Make sure silent mode is not turned on.

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3. Call settings:

a. Check the call settings to make sure your device is not set to only use headphones or Bluetooth devices for calls. You can find and adjust options in your device's settings menu.

4. Call audio routing:

a. On some devices, call audio routing may prevent sound from being transmitted to speakers or headphones. You can try adjusting audio routing during a call, such as switching from speakers to headphones or vice versa.

5. Headset or speaker problems:

a. If you are using a headset to make calls, please make sure the headset is working properly. Try using a different headset for calls to determine if the issue is with the headset itself.

b. If you are using the speakerphone to make calls, check whether the speakerphone is working properly. Try adjusting the volume and call settings to make sure your speakers are playing sound properly.

6. Signal problems:

a. When you are in an area with weak or no signal, the call quality may be affected, resulting in the inability to transmit sound. Try moving to an area with better signal, or try calling at a different time.

7. Network problems:

a. If you are using Internet phone or VoIP service, network connection problems may cause the sound to be unable to be transmitted. Make sure your network connection is stable and try to reconnect to the network or change the network connection method.

8. Software problems:

a. Certain applications or system software may cause call problems. Try updating the application or operating system to the latest version and check if any relevant fixes are available.

9. Hardware failure:

a. If the above methods cannot solve the problem, it may be caused by device hardware failure. In this case, it is recommended to contact the device manufacturer or professional technical support personnel for further help and support.

It should be noted that these methods are only common solutions, and specific solutions may vary depending on individual circumstances. If the problem persists, it is recommended to seek professional technical support.

To summarize, when someone calls you but you can’t hear the sound, it may be due to volume settings, silent mode, call settings, call audio routing, headset or speaker issues, signal issues, network issues , software problems or hardware failures and other reasons. You can try to check and adjust related settings, replace headphones or speakers, adjust the call environment, or update software and system to solve the problem. If the problem persists, it is recommended to contact professional technical support.

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