SAP releases new generative AI assistant Joule

Built into solutions that support key business processes, Joule is an “intelligent co-pilot” that truly understands business.

Recently, SAP released Joule, a natural language-generated AI intelligent co-pilot, which will completely subvert the company's operating model. Joule will be embedded within SAP's enterprise cloud solutions and will be able to provide proactive and contextual insights based on the breadth and depth of all SAP solutions, as well as third-party sources. By quickly integrating data from multiple systems and contextualizing it to present smarter insights, Joule improves people's work efficiency and drives better business results in a safe and compliant manner. Joule continues SAP's excellence in leveraging revolutionary technologies to drive business results.

SAP CEO and Executive Board Member Kristian Kerien said: "SAP cloud solutions have nearly 300 million enterprise users around the world. The launch of Joule will redefine the way enterprises operate and the way people work. Joule adheres to the SAP convergence business The unique positioning of our technology and technology, built on our business AI concept, is business-relevant, reliable and responsible. Joule can not only understand your instructions, but also understand your intentions."

Joule will be embedded in SAP applications, covering areas such as human resources, finance, supply chain, procurement and customer experience, and also includes the SAP business technology cloud platform. Joule will revolutionize the SAP user experience, making it like asking a smart colleague for help. Employees simply ask questions or describe situations in simple language and get intelligent answers from SAP solutions and third-party data sources, keeping context intact. Imagine a manufacturer asks Joule to help them better understand sales performance. Joule can identify underperforming areas and correlate with other data sets to reveal supply chain issues, then automatically connect to the supply chain system to provide the manufacturer with Possible solutions are provided for reference. In the future, Joule will continue to provide new application scenarios for all SAP solutions, such as helping human resources write fair job descriptions and generate relevant interview questions

As the initial buzz around generative artificial intelligence (AI) fades, the next step is to ensure a measurable return on investment. Phil Carter, vice president of IDC's Global Thought Leadership Research Group, said: "SAP understands that generative AI will eventually become part of people's daily lives and work, so it is taking the time to build an enterprise intelligent co-pilot that focuses on responding to real-world scenarios. .At the same time, SAP has also established necessary regulatory measures to ensure that this is a responsible product."

Joule will first be available in SAP HR Cloud Solutions and SAP Start later this year, and on the SAP S/4HANA public cloud version early next year. SAP CRM Cloud, SAP Procurement Cloud and SAP Business Technology Cloud Platform will follow. More latest news about SAP products equipped with Joule will be released at the following conferences and events, so stay tuned: SuccessConnect conference on October 2-4, SAP Spend Connect Live conference on October 9-11, and SAP Spend Connect Live conference on October 25 SAP Customer Experience Live on November 2-3, and the SAP TechEd Conference on November 2-3.

Joule expands and enhances existing SAP Business AI. More than 26,000 SAP cloud customers can use SAP Business AI in solutions across multiple scenarios and partners. SAP has developed a comprehensive strategy to build a future-proof enterprise-class AI ecosystem, which includes direct investments such as investments in Aleph Alpha, Anthropic and Cohere announced in July, as well as partnerships with Microsoft, Google Cloud and IBM announced in May. Sapphire Ventures, a global software venture capital firm backed by SAP, will invest more than US$1 billion to fund enterprise-level technology startups with AI at its core.

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