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How to develop simple user feedback and issue tracking functionality using PHP

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Sep 20, 2023 am 10:30 AM

php developmentcustomer feedbackIssue tracking

How to develop simple user feedback and issue tracking functionality using PHP

How to use PHP to develop simple user feedback and issue tracking functions

In modern websites and applications, user feedback and issue tracking functions are very important. These functions can help us collect user feedback and questions in a timely manner and track the progress of problem processing. This article will introduce you to how to use PHP to develop simple user feedback and issue tracking functions, and provide specific code examples.

First, we need to create a database to store user feedback and problem information. You can use MySQL or other relational databases to create a database named "feedback". In this database, we create two tables, "feedback" and "problems".

The feedback table will be used to store user feedback information, including the user's name, email address, feedback content, and submission time. You can use the following SQL command to create a feedback table:

CREATE TABLE `feedback` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `email` varchar(255) NOT NULL,
  `content` text NOT NULL,
  `date` datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8;

The problems table will be used to store problems submitted by users, including the title, description, name of the submitter, submission time, etc. of the problem. The problems table can be created using the following SQL command:

CREATE TABLE `problems` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `title` varchar(255) NOT NULL,
  `description` text NOT NULL,
  `name` varchar(255) NOT NULL,
  `date` datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8;

After completing the creation of the database, we can start writing PHP code to implement user feedback and issue tracking functions. First, we create a feedback.php file to handle feedback information submitted by users. In this file, we receive the name, email address and feedback content submitted by the user through the form and save it to the database.

<?php
if($_SERVER["REQUEST_METHOD"] == "POST"){
    $name = $_POST['name'];
    $email = $_POST['email'];
    $content = $_POST['content'];

    // 连接数据库
    $conn = new mysqli("localhost", "username", "password", "feedback");
    if($conn->connect_error){
        die("数据库连接失败：" . $conn->connect_error);
    }

    // 插入反馈信息到数据库
    $sql = "INSERT INTO feedback (name, email, content) VALUES ('$name', '$email', '$content')";
    if($conn->query($sql) === TRUE){
        echo "感谢您的反馈！";
    }else{
        echo "反馈提交失败：" . $conn->error;
    }

    $conn->close();
}
?>

Next, we create a problems.php file to handle user-submitted problems. In this file, we receive the question title, description, and submitter name submitted by the user through the form and save it to the database.

<?php
if($_SERVER["REQUEST_METHOD"] == "POST"){
    $title = $_POST['title'];
    $description = $_POST['description'];
    $name = $_POST['name'];

    // 连接数据库
    $conn = new mysqli("localhost", "username", "password", "feedback");
    if($conn->connect_error){
        die("数据库连接失败：" . $conn->connect_error);
    }

    // 插入问题到数据库
    $sql = "INSERT INTO problems (title, description, name) VALUES ('$title', '$description', '$name')";
    if($conn->query($sql) === TRUE){
        echo "问题提交成功！";
    }else{
        echo "问题提交失败：" . $conn->error;
    }

    $conn->close();
}
?>

So far, we have completed the development of user feedback and issue tracking functions. Now, we can create a simple HTML form that allows users to fill in information about feedback or questions and submit it to the above PHP file for processing.

<!DOCTYPE html>
<html>
<head>
    <title>用户反馈和问题跟踪</title>
</head>
<body>
    <h1 id="用户反馈和问题跟踪">用户反馈和问题跟踪</h1>

    <h2 id="提交反馈">提交反馈</h2>
    <form action="feedback.php" method="post">
        <label for="name">姓名：</label>
        <input type="text" name="name" required><br>

        <label for="email">邮箱：</label>
        <input type="email" name="email" required><br>

        <label for="content">反馈内容：</label><br>
        <textarea name="content" required></textarea><br>

        <input type="submit" value="提交">
    </form>

    <h2 id="提交问题">提交问题</h2>
    <form action="problems.php" method="post">
        <label for="title">问题标题：</label>
        <input type="text" name="title" required><br>

        <label for="description">问题描述：</label><br>
        <textarea name="description" required></textarea><br>

        <label for="name">提交者姓名：</label>
        <input type="text" name="name" required><br>

        <input type="submit" value="提交">
    </form>
</body>
</html>

Through the above code example, we can implement a simple user feedback and issue tracking function. When users submit feedback or questions, the relevant information is saved to the database and processed and tracked as needed. At the same time, we can also expand and optimize the above functions according to business needs. I hope this article will help you understand how to use PHP to develop simple user feedback and issue tracking functions.

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