Win11 users encountered processor compatibility issues in August: blue screen issue exposed

According to the latest news, some users who installed the Windows 11 operating system recently encountered a blue screen problem after performing the optional update in August 2023. According to reports, the blue screen error message shows "UNSUPPORTED_PROCESSOR", which is an unsupported processor. This problem has aroused the attention and worry of the majority of users

After investigating this problem, Microsoft recently announced the results of the investigation, pointing out that this blue screen problem was not caused by August. caused by an optional update (KB5029351). Investigation results show that the problem is limited to a specific model of processor and is not a compatibility issue caused by the overall update

Microsoft pointed out in the statement that they have contacted the equipment manufacturer (OEM) and worked together Collaborate to solve this problem. However, Microsoft stressed that the root cause of the issue lies in incompatible firmware on some devices, rather than the operating system update itself. Therefore, affected users are advised to contact the brand manufacturer of their device to seek solutions Update KB5029351 pushed to Windows 11 devices. This is considered a temporary measure to avoid further exacerbating the problem. If users continue to experience blue screen issues in the near future, Microsoft encourages them to contact the manufacturer of their processor directly to obtain specific solutions for their individual situation

According to the editor's understanding, the affected Windows operating systems Versions include Windows 11 version 22H2, Windows 10 version 22H2, and Windows 11 version 21H2. Although this issue has caused some inconvenience and anxiety, Microsoft's findings indicate that this is not a general issue caused by operating system updates, but rather a firmware compatibility challenge for specific processor models

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