What's the origin of Black Cat's complaint?

Black Cat Complaints is one of the largest consumer rights protection platforms in China. Founded in 2009, it is an online complaint platform designed to help consumers solve problems related to goods, services or businesses, and promote merchants to improve Product quality and service level. The Black Cat Complaint Platform provides a convenient complaint channel to help consumers express their demands, seek solutions, and promote merchants to improve problems through public exposure and public opinion supervision. Through online complaints, exposure lists, etc., we help consumers solve problems and encourage merchants to improve product quality and service levels.

Black Cat Complaint is one of the largest consumer rights protection platforms in China. It was established in 2009 and is headquartered in Beijing. It is an online complaint platform designed to help consumers solve problems related to goods, services or businesses, and to push merchants to improve product quality and service levels.

The name of the Black Cat Complaint Platform comes from the traditional Chinese proverb "eat cats and throw cats, eat dogs and throw dogs", which means that consumers should "find the right door" when facing problems, that is, to the relevant departments and Organizations complain to safeguard their legitimate rights and interests. The Black Cat Complaint Platform provides a convenient complaint channel to help consumers express their demands, seek solutions, and promote merchants to improve problems through public exposure and public opinion supervision.

The main functions of the Black Cat Complaint Platform include:

1. Complaint registration: Users can submit complaint information to the platform through the website or mobile app, including the object of the complaint, problem description, evidence materials, etc. . The platform requires users to provide true and valid information to ensure the credibility and validity of complaints.

2. Complaint acceptance: The platform will review and accept complaint information submitted by users to ensure that the complaints comply with the platform's specifications and requirements. If the complaint information is incomplete or does not comply with regulations, the platform will ask the user to supplement or modify it.

3. Complaint handling: The platform will transfer the accepted complaint information to the relevant merchants or institutions and require them to handle it. Merchants or organizations need to respond to complaints and provide solutions within the specified time. The platform will coordinate communication between the two parties and promote problem resolution.

4. Exposure list: If a merchant or institution fails to properly resolve the complaint, the platform will include it on the exposure list and publicly expose its bad behavior. This can have a negative impact on the reputation of the business or organization, prompting them to take the issue seriously and resolve it.

5. Rights Protection Guide: The platform provides a series of rights protection guides and interpretations of laws and regulations to help consumers understand their rights and ways to protect their rights. These guidelines include the interpretation and application of relevant laws and regulations such as the Consumer Rights Protection Act and the Product Quality Act.

The advantage of Black Cat Complaint Platform lies in its large user base and wide influence. A large number of users submit complaint information on the platform, which forces businesses and institutions to pay attention to and respond to users' demands. At the same time, the platform’s exposure list and public opinion supervision also put a certain amount of pressure on the reputation of merchants, prompting them to improve product quality and service attitude.

In general, the Black Cat Complaint Platform is a platform that provides consumers with rights protection services. Through online complaints, exposure lists, etc., it helps consumers solve problems and promotes merchants to improve product quality and service levels. Its existence and development have positive significance for safeguarding consumer rights, promoting market order and promoting social progress.

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