Western Digital faces more than $5 million in class action lawsuit over quality issues with its SSD products

According to news from this website on August 18, the 2TB and 4TB SSDs produced by Western Digital after November last year are said to have a series of data loss problems. A customer named Nathan Krum in California previously purchased a 2TB SanDisk Extreme Pro SSD and filed a lawsuit against Western Digital.

Nathan Krum purchased an SSD worth US$180 (note on this site: approximately RMB 1,314) at the end of May. However, after using it for a period of time, he found that all the data on the SSD disappeared. For this reason, Nathan Krum filed a refund application, but did not receive a full refund

▲ Picture source Western Digital

It is reported that 2TB and 4TB SanDisk Extreme Portable and WD My Passport hard drives produced after November last year have such "data loss" issues. Western Digital has previously released firmware updates to solve these defects, but the Firmware updates don't actually work that well.

A previous report published by foreign media The Verge pointed out that even if an SSD with a firmware update is installed, terabytes of data will still be lost, and "the underlying problem may not be solved"

Foreign media also stated ,SanDisk Extreme Pro is one of the most popular portable SSDs in overseas markets, and TechSpot named it the runner-up for the best portable storage product in early 2023, which means that the number of affected customers is quite large.

Currently, Nathan Krum has launched a class action lawsuit, which has tens of thousands of people participating. If it wins the lawsuit, Western Digital will be required to pay more than 5 million US dollars (approximately 36.5 million yuan) in compensation

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