Home >Common Problem >What to do if the mouse wheel fails to move up and down
Solution to mouse wheel failure: 1. Clean the mouse wheel, use it carefully during the cleaning process, and make sure the mouse is disconnected from the power supply; 2. Adjust the mouse wheel settings, open the control panel, and in Hardware and Sound, Select "Mouse", select the "Wheel" tab, and ensure that the "Scrolling Method" option is selected as "Multiple Lines"; 3. Update the mouse driver, press the Win X key, open the Device Manager, find your mouse device, and right-click Click it and then select "Update Driver"; 4. If the above methods do not solve the problem, replace the mouse wheel or the entire mouse.
#The operating environment of this article: Windows 10 system, Dell G3 computer.
The mouse wheel is an important part of the mouse, which makes it easy to scroll up and down on web pages, documents, and other applications. If the mouse wheel fails to move up and down, it may cause some trouble for our use. Here are some possible causes and solutions.
Cleaning the Mouse Wheel:
Sometimes, there may be an accumulation of dust, dirt, or other impurities above the mouse wheel, causing the wheel to not scroll properly. We can use some common cleaning methods to solve this problem, such as using a cotton swab with a small amount of alcohol or detergent to clean the area around the roller. Make sure to use caution during the cleaning process and make sure the mouse is disconnected from power.
Adjust mouse wheel settings:
In some cases, the function of the mouse wheel may be accidentally changed, causing up and down scrolling to fail. We can adjust the mouse wheel settings through the following steps:
a. In the Windows operating system, click the "Start" button and select "Control Panel".
b. In Control Panel, select "Hardware and Sound".
c. In Hardware and Sound, select "Mouse".
d. In the mouse settings, select the "Scroll Wheel" tab.
e. Make sure the "Scrolling method" option is selected as "Multiple lines" and adjust it according to your personal preference.
f. Click the "Apply" button, then click the "OK" button to save the changes.
Update mouse driver:
Sometimes, the up and down scrolling function of the mouse wheel may fail due to outdated or incompatible drivers. We can update the mouse driver by following these steps:
a. Open the Device Manager. In Windows operating systems, you can open Device Manager by pressing the Win X key and then selecting "Device Manager."
b. In Device Manager, find the "Mouse and other pointing devices" option and expand it.
c. Find your mouse device, right-click it and select "Update Driver".
d. In the Update Driver dialog box, select the "Automatically search for updated driver software" option, and then wait for the system to automatically update the driver.
e. After completing the update, restart your computer and check if the mouse wheel is working properly.
Replace the mouse wheel:
If none of the above methods solve the problem, the mouse wheel itself may be faulty. At this time, we can consider replacing the mouse wheel or replacing the entire mouse.
Summary
When the mouse wheel fails to move up and down, we can first try to clean the mouse wheel, then adjust the mouse wheel settings and update the mouse driver. If none of these methods work, you may need to replace the mouse wheel or the entire mouse. I hope these methods can help you solve the problem of mouse wheel failure.
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