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Analysis of user feedback and complaint handling functions of PHP social media applications

PHPzOriginal: 2023-08-09 16:46:441106browse

With the widespread use of social media applications, user feedback and complaint handling functions have become an indispensable missing part. In this article, we will explore how to use PHP to implement a simple user feedback and complaint handling function and provide code examples.

1. Implementation of the user feedback function

The user feedback function allows users to provide opinions, suggestions or questions to developers. Generally speaking, user feedback usually contains the following elements:

User’s name and contact information: used for developers to contact users to learn more about the specific situation of the problem.
Theme and content of feedback: The user will describe the problem or suggestion in detail.
Submission time: Record the time when users submit feedback to facilitate processing by developers.

The following is a code example that uses PHP to implement the user feedback function:

<!DOCTYPE html>
<html>
<head>
    <title>用户反馈</title>
</head>
<body>
    <h2>用户反馈表单</h2>
    <form method="post" action="handle_feedback.php">
        <label for="name">姓名：</label>
        <input type="text" name="name" id="name" required><br><br>
        
        <label for="contact">联系方式：</label>
        <input type="text" name="contact" id="contact" required><br><br>
        
        <label for="subject">主题：</label>
        <input type="text" name="subject" id="subject" required><br><br>
        
        <label for="content">内容：</label><br>
        <textarea name="content" id="content" rows="5" cols="40" required></textarea><br><br>
        
        <input type="submit" value="提交反馈">
    </form>
</body>
</html>

The above code creates a user feedback form containing name, contact information, subject and content. After the user submits feedback, the form data will be sent to handle_feedback.php for processing through the POST method.

Next, let’s take a look at how to handle user-submitted feedback. The following is a sample code for the handle_feedback.php file that handles user feedback:

<?php

if ($_SERVER["REQUEST_METHOD"] == "POST") {
    // 获取表单提交的数据
    $name = $_POST["name"];
    $contact = $_POST["contact"];
    $subject = $_POST["subject"];
    $content = $_POST["content"];
    
    // 进行数据的验证、存储或发送给开发者等其他操作
        
    // 以下为示例操作，将反馈信息存入数据库
    
    // 连接数据库
    $conn = new mysqli("localhost", "username", "password", "feedback");
    
    // 检查连接是否成功
    if ($conn->connect_error) {
        die("连接数据库失败：" . $conn->connect_error);
    }
    
    // 使用预处理语句准备SQL查询
    $stmt = $conn->prepare("INSERT INTO feedbacks (name, contact, subject, content) VALUES (?, ?, ?, ?)");
    $stmt->bind_param("ssss", $name, $contact, $subject, $content);
    
    // 执行SQL查询
    if ($stmt->execute()) {
        echo "反馈提交成功！谢谢您的反馈。";
    } else {
        echo "反馈提交失败，请稍后再试。";
    }
    
    // 关闭数据库连接
    $stmt->close();
    $conn->close();
}

?>

In the above code, we first obtain the feedback data submitted by the user from the form. Then, we insert data into the feedbacks table by connecting to the database. Finally, according to the operation results of the database, corresponding feedback information is returned to the user.

2. Implementation of complaint handling function

The complaint handling function allows users to report violations of other users or content to developers. Similar to the user feedback function, complaint handling usually needs to include the following elements:

The name and contact information of the complainant.
The name or identification of the person complained against.
The subject and content of the complaint.
Submission time.

The following is a code example that uses PHP to implement the complaint handling function:

<!DOCTYPE html>
<html>
<head>
    <title>投诉处理</title>
</head>
<body>
    <h2>投诉处理表单</h2>
    <form method="post" action="handle_complaint.php">
        <label for="name">姓名：</label>
        <input type="text" name="name" id="name" required><br><br>
        
        <label for="contact">联系方式：</label>
        <input type="text" name="contact" id="contact" required><br><br>
        
        <label for="object">投诉对象：</label>
        <input type="text" name="object" id="object" required><br><br>
        
        <label for="subject">主题：</label>
        <input type="text" name="subject" id="subject" required><br><br>
        
        <label for="content">内容：</label><br>
        <textarea name="content" id="content" rows="5" cols="40" required></textarea><br><br>
        
        <input type="submit" value="提交投诉">
    </form>
</body>
</html>

The above code creates a complaint handling form containing name, contact information, complaint object, subject and content . After the user submits a complaint, the form data will be sent to handle_complaint.php for processing through the POST method.

The following is a sample code for the handle_complaint.php file that handles user complaints:

<?php

if ($_SERVER["REQUEST_METHOD"] == "POST") {
    // 获取表单提交的数据
    $name = $_POST["name"];
    $contact = $_POST["contact"];
    $object = $_POST["object"];
    $subject = $_POST["subject"];
    $content = $_POST["content"];
    
    // 进行数据的验证、存储或发送给相关人员等其他操作
        
    // 以下为示例操作，将投诉信息存入数据库
    
    // 连接数据库
    $conn = new mysqli("localhost", "username", "password", "complaints");
    
    // 检查连接是否成功
    if ($conn->connect_error) {
        die("连接数据库失败：" . $conn->connect_error);
    }
    
    // 使用预处理语句准备SQL查询
    $stmt = $conn->prepare("INSERT INTO complaints (name, contact, object, subject, content) VALUES (?, ?, ?, ?, ?)");
    $stmt->bind_param("sssss", $name, $contact, $object, $subject, $content);
    
    // 执行SQL查询
    if ($stmt->execute()) {
        echo "投诉提交成功！我们将尽快处理。";
    } else {
        echo "投诉提交失败，请稍后再试。";
    }
    
    // 关闭数据库连接
    $stmt->close();
    $conn->close();
}

?>

Similar to user feedback processing, in the above code, we first obtain the user from the form Complaint data submitted. Then, we insert the complaint information into the complaints table by connecting to the database. Finally, according to the operation results of the database, corresponding feedback information is returned to the user.

Summary:

This article introduces how to use PHP to implement user feedback and complaint handling functions in social media applications, and provides corresponding code examples. Through the above code examples, we can quickly build a simple user feedback and complaint handling system, allowing users to easily report problems and complain about violations to developers. Of course, actual application scenarios are usually much more complex, and developers need to make appropriate modifications and extensions to the code based on specific needs.

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