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How to Customize SuiteCRM’s Customer Satisfaction Survey via PHP

WBOYOriginal: 2023-07-17 16:49:401244browse

How to customize SuiteCRM's customer satisfaction survey through PHP

Introduction:
In today's highly competitive market environment, companies need to constantly focus on customer satisfaction to improve the quality of products and services. SuiteCRM, as a popular open source customer relationship management software, provides rich functions and flexible customization options. This article will guide you on how to use PHP to customize SuiteCRM’s customer satisfaction survey.

1. Create a database table:
First, we need to create a database table to store questionnaire data. Tables can be created using MySQL or other relational databases. The following is an example: The

CREATE TABLE surveys (
  id INT(11) AUTO_INCREMENT PRIMARY KEY,
  customer_id INT(11),
  satisfaction_level INT(11),
  comments TEXT,
  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
);

table contains fields such as the unique ID of the questionnaire, customer ID, satisfaction level, comments, and creation time.

2. Create a questionnaire page:
In SuiteCRM, we can use a custom module to create a questionnaire page. First, create a custom module called "Survey" (or another name that suits your needs).

Create a folder named "Survey" in the "custommodules" directory, and create the following file in the folder:

Survey.php - Custom module's Main file
SurveyController.php - the controller file that handles page logic
Survey.tpl - the front-end template file used to display the questionnaire page

The following is Sample code:

// Survey.php

require_once('include/MVC/View/views/view.edit.php');

class CustomSurveyViewEdit extends ViewEdit {
  function display() {
    global $mod_strings;

    echo $this->dv->display();
    echo $this->dv->displayJavascript();

    echo <<<HTML
      <script>
        // 前端JavaScript代码
      </script>
    HTML;
  }
}

// SurveyController.php

require_once('include/MVC/Controller/SugarController.php');

class CustomSurveyController extends SugarController {
  public function action_editview() {
    $this->view = 'edit';
    parent::action_editview();
  }

  public function process() {
    // 后端逻辑处理代码
  }
}

<!-- Survey.tpl -->

<form method="post" action="index.php">
  <input type="hidden" name="module" value="Survey">
  <input type="hidden" name="action" value="save">
  
  <!-- 调查问卷页面布局 -->
  <label for="satisfaction_level">满意度：</label>
  <select name="satisfaction_level" id="satisfaction_level">
    <option value="1">非常满意</option>
    <option value="2">满意</option>
    <option value="3">不满意</option>
  </select>

  <label for="comments">评论：</label>
  <textarea name="comments" id="comments"></textarea>

  <input type="submit" value="提交">
</form>

3. Save the questionnaire data:
In the process function of the SurveyController.php file, we can add code to save the questionnaire data to the database. The following is the sample code:

// SurveyController.php

public function action_save() {
  $survey = BeanFactory::newBean('Survey');
  $survey->name = '调查问卷'; // 调查问卷的名称
  $survey->customer_id = $_POST['customer_id'];
  $survey->satisfaction_level = $_POST['satisfaction_level'];
  $survey->comments = $_POST['comments'];
  $survey->save();

  // 显示成功消息或重定向到其他页面
}

In the code, we use BeanFactory to create a Survey object and bind the form data to the object's properties. Finally, call the save() method to save the data to the database.

Conclusion:
By using PHP to customize SuiteCRM's customer satisfaction survey, we can create a customized questionnaire page according to the needs of the enterprise and save the customer's satisfaction data to the database. In this way, companies can better understand customer needs and opinions, thereby optimizing the quality of products and services.

The above is a simple example, you can make more detailed customization and functional expansion according to your specific needs. I hope this article will be helpful to you in customizing SuiteCRM's customer satisfaction survey using PHP.

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