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Discussion on the technical solution of docking with DingTalk interface to realize real-time complaint feedback
DingTalk is a very popular enterprise-level instant messaging tool. Many companies and organizations are using it for internal communication and collaboration. . In addition, DingTalk also provides open interfaces that can be easily integrated with other systems. This article will discuss how to use the DingTalk interface to implement technical solutions for real-time complaint feedback, and provide a reference for enterprises to solve the problem of complaint feedback.
1. Technical Solution Design
2. Code Example
The following is an example code implementation to demonstrate how to use the DingTalk interface to implement real-time complaint feedback. The code is written in Python and uses the Flask framework to create a simple complaint interface.
import json import requests from flask import Flask, request app = Flask(__name__) webhook_url = 'https://oapi.dingtalk.com/robot/send?access_token=your_access_token' @app.route('/complaint', methods=['POST']) def complaint(): # 解析请求中的投诉信息 data = request.get_json() user_id = data.get('user_id') content = data.get('content') # 将投诉信息保存到数据库 # 构建要推送的消息 message = { "msgtype": "text", "text": { "content": f"收到一条新的投诉: 用户ID:{user_id} 投诉内容:{content}" } } # 发送消息推送请求 r = requests.post(webhook_url, json=message) if r.status_code == 200: return 'Success' else: return 'Failed' if __name__ == '__main__': app.run()
In the above code, we used the Flask framework to create a simple interface /complaint
, which uses the POST method to receive user complaint information and send the information to the DingTalk robot. When sending message push requests to the DingTalk robot, we use Python's requests
library.
It should be noted that webhook_url
needs to be replaced with the Webhook address of the DingTalk robot you created.
3. Summary
This article explores the technical solution of how to use the DingTalk interface to achieve real-time complaint feedback. It conducts detailed analysis from the aspects of demand analysis, design database, design interface and design message push logic. discussed, and a simple code example is given. By rationally utilizing DingTalk's interface, we can provide enterprises with efficient and real-time complaint feedback solutions.
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