Home >Common Problem >What should I do if my steam token cannot receive SMS messages?
Solution to the problem that the steam token cannot receive text messages: 1. Check the operator and mobile phone number, confirm whether the operator supports international communication services, and confirm whether the bound mobile phone number is correct; 2. Change the language settings, Change the language settings of the steam client and mobile phone; 3. Edit personal information.
The operating environment of this article: Windows 10 system, steam version 2.10.91.91, DELL G3 computer.
Steam Token is a feature used to protect the security of Steam accounts. It can generate a random verification code every time you log in or make a transaction to prevent fraud. However, some users encountered the problem of not receiving text messages when binding or using Steam tokens, resulting in the inability to complete verification or operations. So what should I do if my Steam token cannot receive text messages? Below we introduce several possible solutions.
Method 1: Check the operator and mobile phone number
First, you need to confirm whether your operator supports international communication services, because the SMS sent by steam May be from abroad. If your operator has turned off international communication services by default, you can contact customer service to activate or change to a supported operator.
Secondly, you need to confirm whether the mobile phone number you bound is correct and has not been blocked or intercepted. If you have bound the wrong mobile phone number or changed your mobile phone number, please modify or update it in time.
Method 2: Change the language settings
If none of the above methods work, you can try changing the language settings on the steam client and mobile phone. The specific steps are as follows:
1. For new users who add tokens, please add your mobile phone number on the web page or steam client first.
2. In the settings in the upper left corner of the steam client, find "Interface" and change the language to "Traditional Chinese".
3. Add a token or get a backup code in the mobile steam client, and then you can receive the text message.
4. Change the language back to Simplified Chinese.
Method 3: Edit personal information
If you still cannot receive the text message, you can try to edit your personal information. The specific steps are as follows:
1. Log in to Steam on your mobile phone and find the "Profile" in "You and Friends".
2. Click "Edit Profile".
3. Scroll down the page to the end and save it. If the URL is customized, please edit it again or delete the customization and try again.
4. Return to the token page for operation.
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