What should I do if Tmall Genie cannot connect to wifi?

Tmall Elf cannot connect to wifi solution: 1. Log in to the router; 2. Enter management/configuration->Local network management->primary DNS/domain name server; 3. Telecom users try to modify DNS settings It is: 114.114.114.114; 4. Other users modify the DNS setting to 223.5.5.5.

The operating environment of this tutorial: Tmall Elf 7.10.3 system, Tmall Elf ai intelligent assistant.

Tmall Genie is an AI smart life home product that integrates music audio, smart home, life assistant, voiceprint shopping and other functions. It can also be understood that it has its own brain and can think. It can remember and recognize the commands given by the owner through language, which can help the owner complete many things. But all this is based on connecting to wifi, but what if you can't connect to wifi? Today the editor has brought you relevant tutorials, I hope it will be helpful to you.

1. If the prompt sound is: Incorrect password - If the password is incorrect, please check whether the wireless network name and password have special characters. It is recommended to change the password. There should be no special symbols such as underscores or Chinese characters in the wifi password. If there are special symbols, change them to pure English characters, including the wifi name.

2. If the prompt sound is: Router connection failed - prompt this first to check whether the home wireless is 2.4G (5G is not supported yet) and then make sure it is 2.4G. Enter the router's background management channel and change the bandwidth to 6. is 20 After saving, restart the router.

3. If the prompt sound is: The network configuration information is incorrect - please check whether you pressed and held the mute button after entering the password when configuring the network.

4. If the mobile phone does not give the Tmall Elf app enough permissions, it may result in the inability to connect. Problems such as the wifi name display is incorrect and the correct wifi cannot be found. At this time, just give the Tmall Elf APP Positioning, mobile phone model IMEI, Bluetooth, network and other permissions can solve the problem.

5. If the router at home is set to a whitelist access mode, or WiFi hiding is turned on, they need to be turned off and must be set to normal connection mode.

6. If you continue to fail to connect to wifi, it is recommended to connect to the mobile hotspot first, and change the name and password of the mobile hotspot to be exactly the same as the wifi network. After successfully connecting to the hotspot, disconnect the hotspot and then connect to wifi.

7. Restart Tmall Elf, or restore Tmall Elf to factory settings, and try to connect again after ten minutes.

8. If the Tmall Genie Bluetooth mode is not turned on, the network connection may not be successful.

9. If Tmall Genie and the router are too close, they will be interfered and unable to connect to the Internet.

10. If there are many connected devices at home, Tmall Genie will always automatically reconnect. At this time, you need to set up a few more APs. There may also be too many devices, resulting in insufficient signal coverage, and you need to add a WiFi amplifier or buy another router for relay bridging.

11. If you are using a 360 router at home, please restore the 360 ​​router to its factory settings and then follow the installation steps to configure the network.

12. If the network configuration process first prompts that the network is successful and then fails, it is recommended to try the following operations:

a. Log in to the router

b. Enter management/configuration ->Local Network Management->Primary DNS/Domain Name Server

c. Telecom users try to modify the DNS settings to: 114.114.114.114

d. Other users modify the DNS settings to 223.5.5.5

13. The Tmall Genie firmware has not been upgraded to the latest version, which may also cause the network to fail. You can try restoring the factory and then searching for upgraded firmware.

14. If Tmall Genie automatically restores the factory after being used for a period of time, and the network needs to be reconfigured, it may be caused by hardware failure. In addition to sending it for repair, you can also try to repair it manually according to the following steps:

1. Disassemble the base

Carefully tear off the rubber anti-slip pad at the bottom. You will see 3 screw holes. Push the screwdriver directly to loosen all the screws and take off the base.

2. Separate the motherboard and base

After taking off the base, you will see two bayonet fixings for the motherboard. Hold it lightly and carefully remove the motherboard. (Note that there are cables at the back, so don’t use too much force when separating).

3. Unplug the power cable and separate the motherboard and base. Go to the bottom of the motherboard and separate the cables from the motherboard and the power control board. Simply pull out the cable with even force.

4. Solder the jumper

Find a jumper (such as a USB cable, cut it and pull it out), and solder the right side of SW1 to The GND interface, according to actual testing, can be used normally without removing SW1 (actually the button on the top of the hole for restoring factory settings), and the factory restoration function is retained.

After the welding is completed, power on and test. If the power on is normal, reinstall it in reverse order of disassembly.

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