How to implement customer service chat function in uniapp

How to implement the customer service chat function in uniapp

In mobile APPs and web applications, the customer service chat function is a very common functional requirement. In the uniapp framework, we can use third-party plug-ins and APIs to implement customer service chat functions. This article will introduce how to implement the customer service chat function in uniapp and provide code examples.

1. Choose the appropriate third-party plug-in

In the uniapp framework, there are many third-party plug-ins that can be used to implement customer service chat functions, such as Rongyun, Huanxin, etc. We can choose the appropriate plug-in based on project needs and personal preferences. This article takes Rongyun as an example for demonstration.

2. Introduce Rongyun SDK and initialize

1. Find the manifest.json file in the root directory of the uniapp project, in App Add the following configuration to the section:

"rongcloud": {
  "appKey": "YOUR_APP_KEY"
}

Replace YOUR_APP_KEY with the application key assigned when applying for a Rongyun account.

2. Create the lib folder in the root directory, create a new RongCloud-IM-2.4.4.js file in it, and add the RongCloud SDK The file is placed there.
3. Introduce Rongyun’s SDK file in main.js:

import '@/lib/RongCloud-IM-2.4.4.js' // 引入融云的SDK文件

4. Initialize Rongyun in main.js Cloud SDK:

uni.initRongCloud({
  appKey: 'YOUR_APP_KEY'
})

3. Open the chat window

1. Create a Chat page and create a new# under the pages directory ##Chat.vue file, and write the basic code:

<template>
  <view class="container">
    <view class="chat-window">
      <!-- 聊天消息展示区域 -->
    </view>
    <view class="input-bar">
      <!-- 聊天输入框和发送按钮 -->
    </view>
  </view>
</template>

<script>
export default {
  data() {
    return {}
  },
  methods: {},
  created() {},
}
</script>

<style>
.container {
  display: flex;
  flex-direction: column;
}

.chat-window {
  flex: 1;
  /* 聊天消息展示区域样式 */
}

.input-bar {
  height: 60px;
  /* 输入框和发送按钮样式 */
}
</style>

In the
2. created life cycle hook of Chat.vue Initialize Rongyun SDK and connect to the server:

created() {
  this.initRongCloud()
},
methods: {
  initRongCloud() {
    uni.connectRongCloud({
      token: 'YOUR_TOKEN',
      success: () => {
        console.log('融云连接成功')
      },
      fail: (error) => {
        console.log('融云连接失败', error)
      }
    })
  }
}

Replace

YOUR_TOKEN with the user token obtained when applying for a Rongyun account.

Add the method of sending messages in
3. methods of Chat.vue:

methods: {
  initRongCloud() {
    // 融云连接服务器代码
  },
  sendMessage(message) {
    uni.sendRongCloudTextMessage({
      conversationType: 'PRIVATE',
      targetId: 'TARGET_ID',
      text: message,
      success: () => {
        console.log('消息发送成功')
      },
      fail: (error) => {
        console.log('消息发送失败', error)
      }
    })
  }
}

Change

TARGET_IDReplace with the ID of the target user.

4. Call the chat window

In the page where the chat window needs to be called, you can use methods such as

navigateTo or redirectTo to jump to Chat page, and also pass the ID of the target user who needs to chat.

uni.navigateTo({
  url: '/pages/Chat?id=TARGET_ID'
})

In the

created life cycle hook of Chat.vue, you can get the target user ID through this.$route.query.id , and initialize the chat window based on this ID.

The above briefly introduces the methods and code examples for implementing the customer service chat function in uniapp. In practice, it also needs to be modified and improved according to specific business needs. Hope this article can be helpful to you.

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