Using PHP to develop an enterprise resource planning (ERP) system that implements customer satisfaction survey functions

Using PHP to develop an enterprise resource planning (ERP) system that implements customer satisfaction survey functions

As enterprises pay more and more attention to the improvement of customer satisfaction, the enterprise resource planning system (ERP) is an important part of information management Tools also need to be adapted to it. In traditional ERP systems, dedicated customer satisfaction survey functions are usually not integrated. In order to enhance the competitiveness of the enterprise and better meet customer needs, we need to develop a customer satisfaction survey function module in the existing ERP system. This article will introduce how to develop and implement this function using PHP and provide corresponding code examples.

1. Requirements Analysis
Before developing the customer satisfaction survey function module of the ERP system, we need to conduct a needs analysis first to clarify the functions and goals. The following is our demand analysis for this function:

1. Questionnaire design: Able to design different questionnaires according to different business needs, and flexibly configure question options and layout methods. Questionnaire design should include various types of questions such as single-choice, multiple-choice, and fill-in-the-blank questions.
2. Questionnaire distribution: The designed questionnaire can be distributed to customers, and various methods such as text messages, emails, and WeChat are supported for sending questionnaires.
3. Data statistics and analysis: It can automatically generate corresponding statistical reports based on the questionnaire data filled out by customers to analyze and evaluate the survey results.
4. Customer feedback management: Ability to manage customer feedback, including functions such as viewing customer feedback information and replying to customers.

2. System Design
After clarifying the functional requirements, we can start to design the system. The design phase should be divided into two parts: database design and interface design.

1. Database design: First create a database, including the following key tables:

• Questionnaire table (questionnaire): stores the basic information of the questionnaire, such as title, description, etc.
• Question table (question): stores question information, including the questionnaire to which it belongs, question type, question options, etc.
• Answer table (answer): stores answers to questions filled in by users.
• Customer table (customer): stores basic information of customers.

2. Interface design: Determine the main interface of the system based on demand analysis, and use HTML and CSS for layout and style design. The main interfaces include:

• Questionnaire design interface: used to design questionnaires, including question type selection, question option configuration, etc.
• Questionnaire distribution interface: used to select customers and send questionnaires.
• Questionnaire statistics interface: Generate statistical reports based on the answers filled in by users.
• Customer feedback management interface: used to view and respond to customer feedback information.

3. Code Examples
The following are some code examples that use PHP and MySQL to implement the customer satisfaction survey function:

1. Questionnaire design interface (questionnaire_design.php):

<?php
// 获取已有问题列表
$questions = get_questions();

foreach ($questions as $question) {
    // 根据问题类型生成特定的输入框
    switch ($question['type']) {
        case 'single_choice':
            echo '<input type="radio" name="'.$question['id'].'" value="'.$option['id'].'">'.$option['label'].'<br>';
            break;
        case 'multiple_choice':
            echo '<input type="checkbox" name="'.$question['id'].'[]" value="'.$option['id'].'">'.$option['label'].'<br>';
            break;
        case 'text':
            echo '<textarea name="'.$question['id'].'"></textarea><br>';
            break;
    }
}
?>

2. Questionnaire distribution interface (questionnaire_send.php):

<?php
// 获取客户列表
$customers = get_customers();

foreach ($customers as $customer) {
    echo '<input type="checkbox" name="customers[]" value="'.$customer['id'].'">'.$customer['name'].'<br>';
}
?>

3. Questionnaire statistics interface (questionnaire_stat.php):

<?php
// 获取问卷回答统计数据
$statistics = get_questionnaire_statistics();

foreach ($statistics as $item) {
    echo '问题：'.$item['question'].'<br>';
    echo '统计结果：'.$item['result'].'<br><br>';
}
?>

4. Customer feedback management interface ( feedback_manage.php):

<?php
// 获取客户反馈信息
$feedbacks = get_customer_feedbacks();

foreach ($feedbacks as $feedback) {
    echo '客户：'.$feedback['customer'].'<br>';
    echo '反馈内容：'.$feedback['content'].'<br><br>';
}
?>

Through the above sample code, we can implement a simple ERP system module with customer satisfaction survey function. Of course, according to specific needs, you can further improve and optimize the code to make the system more complete and easier to use.

Summary:
This article introduces the method of using PHP to develop an enterprise resource planning system that implements customer satisfaction survey functions, and provides corresponding code examples. With the addition of this feature, companies can better evaluate and improve their service quality, improve customer satisfaction, and improve competitiveness. Of course, in the actual development process, we also need to make appropriate adjustments and expansions according to specific needs to make the system more in line with actual business needs.

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