How to fix “Error: 0x80070185, Cloud operation was unsuccessful” in OneDrive

OneDrive is a popular cloud storage application provided by Microsoft. Most people choose to use OneDrive to store their files, folders, documents, etc. But some users complained that when they try to access shared files on OneDrive, it gives an error stating “Error: 0x80070185, Cloud operation was unsuccessful”. As a result, they cannot perform any operations on OneDrive, such as copying files, pasting, downloading shared files, etc. Nowadays, it is necessary to use these operations in our daily work. There are a few things you can try to resolve this error easily. let's start!

Method 1 – Sign out and sign back in to OneDrive App

Step 1 –To sign out from One Drive, click on the bottom right corner of the screen Show hidden icon arrow

Step 2 – Right click on the One Drive icon (You will only see the One Drive icon if you are logged in)

Step 3 –In the window that appears, click Help and Settings (gear icon)

## in the upper right corner

# Step 4 – Then click Settings

## Step 5 –

On the left, click Account

##Step 6 –

On the right side you can see the

Unlink this PC option, Click it

Step 7 –

Select

Unlink account in the Unlink account window for this PC. This will log out a drive

Step 8 –

Once completed, the login window will pop up automatically. However, if it does not appear automatically, go to the Windows search bar and type

OneDrive Step 9 –

From the search results, click

OneDriveOpen it and provide a valid email address and click Login

Step 10 –

Enter your

Password and click the Login button

##Step 11 –Click

Next

, then follow the on-screen instructions to access your One Drive folder. Then click "Open my OneDrive folder" and check if the problem is resolved. Method 2 – Reset the OneDrive App

Step 1 –Use the

Windows R

key together to open the run prompt Step 2 – In the run prompt

type

the following command or copy and paste the following command and press Enter key

%localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

Step 3 –The above command will reset OneDrive. If the OneDrive app doesn't reopen on its own again,

copy

andpastethe following commands in the run prompt and press the Enterkey

%localappdata%\Microsoft\OneDrive\onedrive.exe

Step 4 –Now check if the issue is resolved

Method 3 – Sync OneDrive to another drive location on your computer

Step 1 –Follow Method 1 to

Step 9

Sign out from the OneDrive appStep 2 –Then, After you provide a valid email address to log in, in the next window

click Change

Location

Step 3 – Select an

Alternate

driveLocation on your computer to link OneDrive

Step 4 –Select the folder and click the Select Folder button

Step 5 –Click Next and follow the on-screen instructions until you get the “Open my OneDrive folder” option

Steps 6 –OneDrive is now linked to another location. Check if the issue has been resolved.

Method 4 – Enable option to always stay on device and free up space

Step 1 –Also use the Windows E key Open Windows Explorer or File Explorer

Step 2 –Click on the OneDrive option

## on the left side of File Explorer

# Step 3 – On the right, check which file is affected by error 0x80070185 and right-click on that specific file or folder

Step 4 – Click from the list that appears Always stay on this device

Step 5 –Then againright clickon the same file and click Free Space

Step 6 – Repeat the same steps [Step 0 – Step 80070185] for all files affected by error 4x5. Then check if the error has been resolved.

Method 5 – Turn Windows Defender Firewall on or off

Step 1 –Turn on Windows Defender Firewall. To do this, open the run prompt using the Windows R key simultaneously

Step 2 – Type firewall.cpl in the run prompt and then Press Enter key. This will turn on Windows Defender Firewall

Step 3 –On the left, click Turn Windows Defender on or Turn off Windows DefenderFirewall

Step 4 –Select the option Turn off Windows Defender Firewall (not recommended) by clicking the radio button next to it

Step 5 –

To save changes, click OK. Now the firewall is off so you can check if the problem is resolved.

Method 6 – Set up a firewall exception for OneDrive

Step 1 –

Also use the Windows R key to open the run prompt

Step 2 –

Type firewall.cpl in the run prompt and press Enter key. This will open the window Defender Firewall

Step 3

– On the left click “Allow an app or feature through Windows Defender Firewall”

##Step 4 –

Click

Change Settings

##Step 5 –Scroll down and

Check the

OneDrive application and click the checkbox next to it and also click the checkbox for it Enable Private and Public features (check mark should be present)

Step 6 – If OneDrive does not exist in the list, click the "

Allow other apps

" button

Step 7 –Click Browse and go to where OneDrive is located, select it and click "Open”

Step 8 –Click to add

##Step 9 –Then perform Step 5 and save the changes by clicking "OK". Now check if the error is resolved.

Method 7 – Free Up Hard Drive Space

This error can also occur when there is very little free space on your computer’s hard drive. This small space is not enough for regular operations. Please check if it is a computer scenario and try to free up some space on your hard drive.

To check the remaining space on your computer’s hard drive, follow these steps

Step 1 –Also use the Windows E key to open Windows Explorer (File Explorer)

Step 2 –Click"This PC"

## on the left side of File Explorer

#Step 3 –

On the right side you can see the different drives on your computer under Devices and Drives

Step 4 –

You can see the total space available on the drive and the remaining free space on the drive If you have very little free space, try deleting all the unnecessary files, trash Files, unnecessary old emails, large old backups that are no longer needed, uninstalling unused apps, etc. There are different ways to free up space on Windows. You can refer to our detailed guide on performing this task. Once completed, check if the issue has been resolved.

Method 8 – Uninstall and Reinstall the OneDrive App

Step 1 –

To uninstall, use the Windows I key Open Windows Settings together

Step 2 –

Click on Apps and Features

on the left Step 3 –

On the right side, scroll down and find Microsoft OneDrive and click on it

Step 4 –

Click Uninstall Button

Step 5 –

In the confirmation popup, click Uninstall again

Step 6 –

To install, use the Windows R key while opening the run prompt

Step 7 –

Type # in the run prompt ##ms-windows-store: and press the Enter key. This will open the Microsoft Store app

Step 8 –

Type

OneDrive in the search bar and press Enter Key

Step 9 –

To

reinstall it, click Get. It will take a few minutes to download and install. Once completed, check if the error has been resolved.

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