Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on iPhone XS and newer models without having to replace the entire device.
Apple says a new TrueDepth camera service part that includes all Face ID and front-facing camera modules will soon be available to authorized technicians, allowing repairs to be made on the same device. Apple said the move will help reduce the number of complete device repairs and is part of the company's commitment to reducing the carbon footprint of its products.
Face ID repairs on the same unit may be more affordable for customers than replacing the entire unit, but the memo did not include pricing details.
Apple introduced Face ID on the iPhone X in 2017, but the device appears to have been excluded from the TrueDepth system's new same-unit repair process. The new services section will be available for iPhone XS and newer.
Apple Stores and Apple Authorized Service Providers will be able to use the Apple Service Toolkit diagnostic tool to determine when to perform a Face ID repair on the same unit, as opposed to a full unit replacement or "iPhone rear system" repair. Apple said related documentation and training will be provided at a later date.
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