How to fix Outlook not responding error in Windows 10/11

When you open Outlook and try to perform any action in it (like sending an email), are you facing "Outlook not responding" error or is it just stuck and frozen? This could be due to using multiple processes, not installing the latest updates, your mailbox is full, corrupted files, issues with installed add-ons, corrupted user profiles, etc. In this article, let us look at different methods on how to fix Outlook not responding error.

Method 1: Check if Outlook is used by another process

If the application is used with different devices, performance issues may occur, causing the application to not work as expected. If it is used by multiple processes, this information will be displayed in the status bar at the bottom of the screen. Close all multiple connections and use one process to check.

Method 2: Check if your mailbox is full

If your mailbox is full, this may also cause performance issues. Delete unnecessary messages or try not to dump everything into a single folder. See our article on how to clean your mailbox and check if the problem is resolved.

Method 3: Prevent Outlook from downloading external content

Step 1: Open Outlook and enter the "File" tab in the upper left corner

Step 2: Click on the option on the left

Step 3: Click on Trust Center

Step 4: On the right clickTrust Center Settings

Step 4 Step: Select Automatically download from the left and click on the options "Do not automatically download images in standard HTML email or RSS items" and "Do not encrypt or sign checkbox next to "Download Image" in the HTML email.

Step 5: Then click OK to save changes

Method 4: Disable add-ons

Step 1: Open Outlook in safe mode. To do this, use the Windows R key simultaneously to open the run prompt

Step 2: Type outlook.exe /safe and Enter

# Step 3: If there are no errors now, it means the error is caused by some add-ons. So go to the File tab at the top.

Step 4: Select the option from the left

Step 5 Step: Click on Add-ins

in the opened window

Step 6: At the bottom , select COM Add-ins from the Manage drop-down menu and click Execute

Step 7: By clicking on them Checkbox next to select all add-ons. Then click Delete. This will remove all add-ins

Step 8: Click OK and then restart Outlook. Check if the issue has been resolved.

Method 5: Disable redirection of the AppData directory

Step 1: Also use the Windows R key to open the run prompt. Type regedit.exe and Enter

Step 2: A User Account Control popup will appear, click yes. This will open Registry Editor

Step 3: Navigate to the following path in the registry

Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell 文件夹

Step 4: Double-click the AppData

on the right. Step 5: In the Value Data field, type the following path

%USERPROFILE%\AppData\Roaming

Step 6: Click "OK" and exit the registry

Method 6: Check for updates

Step 1: Also use the Windows I key to open Windows Settings

Step 2: Click on Update & Security

Step 3: By default, Windows Update will open, click Check for updates

Step 4: If there are any updates, please Install them.

Step 5: After installing updates, you need to check for updates for Office applications

Step 6: Open any office application, here I will use Microsoft Word . Click File

# in the upper left corner Step 7: Scroll down on the left and click Account

Step 8: On the right, click Update option

Step 9: From the drop-down list, click Update Now , if any updates are available, it will be installed.

Step 10: Restart the system and check if all issues have been resolved.

Method 7: Perform Selective Startup

Step 1: Also use the Windows R key to open the run prompt, type msconfig and Enter

Step 2: Select the “General” tab and click the radio button next to it to select “Selective Startup”

Step 3: SelectLoad system services by clicking the checkbox next to it

Step 8: Click OK, RestartComputer

Method 8: Roll back/downgrade the Office application to the previous version

If A bad new installation or corrupted files may be one of the reasons why Office applications are not working as expected. Try reverting to a previous version

Step 1: Also use the Windows R key to open the run prompt

Step 2: Copy the following command and paste it into the run prompt

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.12527.20278

Step 3: The value of "updatetoversion" is the version to which the application will be downgraded. In the above command, I downgraded the version to 16.0

Step 4: After entering the command, press Enter

from the keyboard Step 5: It will download all The update may take several minutes to complete. Now check if the problem no longer exists.

Method 9: Create a new Windows profile and use it to log in

Step 1: Also use the Windows I key to open Windows Settings. Click Account

Step 2: Click Family and Other Users

## from the left

#Step 3: On the right side under Other Users, click

Add others to this PC

Step Step 4: Now you will get

How will this person log in? Screen. Click on at the bottom I don’t have this person’s login information

第 5 步：在创建帐户屏幕上选择 添加没有 Microsoft 帐户的用户

第6步：在打开的窗口中，输入您的 用户名 和 密码，同时重新输入密码并点击 下一步

第 7 步：等待几秒钟以创建您的帐户。完成后，使用您的新帐户登录并检查问题是否已解决

方法 10：修复 Office 应用程序

第 1 步：同时使用Windows + R 键 打开运行提示，键入appwiz.cpl 并按 Enter。

第 2 步：这将打开程序和功能窗口。查找 Microsoft Office 应用程序（Microsoft Office Suite 或 Microsoft 365）并 单击 它

第三步：顶部出现更改按钮，点击 更改 按钮

第四步：会出现一个用户账户控制窗口，点击是

第5步：在出现的窗口中，单击快速修复 旁边的单选按钮， 然后单击 修复

方法 11：修复 Outlook 数据文件

第 1 步：打开 Microsoft Outlook 应用

第 2 步：单击 顶部的“文件 ”选项卡。默认情况下，信息选项卡选项将出现。

第三步：点击 账户设置。 从下拉列表中选择 帐户设置

第 4 步：在打开的帐户设置窗口中，转到 数据文件 选项卡

步骤 5：记下有问题的文件夹的路径并关闭窗口

第 6 步：确定 SCANPST.EXE 在您的系统上的位置。每个版本的 Outlook 的位置都不同

例子：

Outlook 2016：C:\Program Files\Microsoft Office\root\Office16

Outlook 2013：C:\Program Files (x86)\Microsoft Office\Office15

Outlook 2010：C:\Program Files (x86)\Microsoft Office\Office14

Outlook 2007：C:\Program Files (x86)\Microsoft Office\Office12

第 7 步：在您的系统上搜索 SCANPST.EXE 文件并 双击 它

第 8 步：在打开的窗口中，在输入要扫描的文件的名称中输入您记下的路径（第 5 步）。

第9步：然后点击 开始 按钮

步骤 10：如果 SCANPST.exe 发现错误，请单击 修复 进行修复。等待修复完成。现在打开 Outlook 应用程序并检查问题是否已解决。

方法 12：修复损坏的用户配置文件

第 1 步：如方法 3 中所述创建一个新的配置文件。

第 2 步：以管理员身份打开命令提示符，在搜索中键入cmd并按住Ctrl + Shift键并按Enter键。

第 3 步：将出现一个用户帐户控制对话框。单击是。

第4步：复制以下命令并将其粘贴到命令提示符中。将“用户名”和“密码”替换为您想要的用户名和密码，然后按 Enter

网络用户用户名密码/添加

将旧文件复制到新用户配置文件

注意：您必须在计算机上至少拥有三个用户帐户，包括您刚刚创建的帐户。

第 5 步：使用您刚刚在上面创建的用户帐户以外的用户帐户登录。

第 6 步：同时使用Windows + R键打开运行提示符，键入control并回车

Step 7: In the view, select the category through the drop-down

Step 8: Click Appearance and Personalization

Step 9: Click# under File Explorer Options ##Show hidden files and folders

Step 10: Uncheck the

Hide protected operating system files checkbox by clicking on it.

Step 11: A pop-up window will appear, select

yes to confirm, and then select OK.

Step 12: Use the Windows E keys together to go to File Explorer and navigate to C:\Users\OldProfilename\ OldProfilename is the location where you want to copy the file [Corrupted Configuration File]

Step 13: Copy all files and folders in this location except the following three files.

Ntuser.dat
• Ntuser.dat.log
• ntuser.ini

Step 14: Go to the newly created Profile path

C:\Users\NewProfilename\and paste the copied files and folders there

Step 15: Log out of the computer and log back in as the new user.

Method 13: Reinstall Office Applications

If multiple applications are running at the same time, Office applications will not work as expected. If the computer has 8GB of RAM, then it should work fine without any errors. So make sure you have 8GB or more.

Step 1: Now to reinstall Office, first uninstall the already existing applications. To do this, open the run prompt using the

Windows R key as well

NOTE: You can only uninstall and reinstall Office if you have a reactivation license app.

Step 2: Enter

appwiz.cpl and press the Enter key. This will open the Programs and Features window

Step 3: Look for

Microsoft Office or Microsoft 365 (same as Office 365) and click it.

Step 4: An

Uninstall button appears at the top, click it to uninstall the Office application.

Step 5: Once the uninstallation is complete, to reinstall it, go to the Microsoft Office website

, If you are not logged in, click Login

Step 6: Click the

Install Office button and follow the on-screen instructions to complete the installation. When finished check if the error has been resolved.

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