FaceTime not working on iPhone [Solved]

We have received many reports from iPhone users that FaceTime is not working properly on their iPhone. Some people only encounter this problem when trying to call friends on their iPhone.

This problem is mainly caused by one of the reasons mentioned below.

1. The date and time settings on iPhone are incorrect
2. iPhone is not updated to the latest version
3. iPhone internal technical vulnerability
4. iPhone models may Incompatible
5. User lives in a country that does not allow FaceTime calls
6. Poor/unstable internet connection
7. FaceTime calling settings are not properly enabled

If you also face the same iPhone problem while Facetimeing with friends, then don’t worry. In the article below, we provide you with many solutions to solve this problem.

Initial Fix

1. Some iPhone models are not compatible with the FaceTime feature. So, please check if your iPhone model is one of them. A few iPhone models only support one-to-one Facetime, but not group calls.
2. Make sure your iPhone is using the latest version of iOS. So, try updating your iPhone by browsing General > Software Update > Settings.
3. The FaceTime server may be down from their side and there is nothing you can do about it except wait until the server starts up. Check the status of the FaceTime servers to make sure there are no issues with your iPhone.
4. Some countries/regions don't allow FaceTime on their iPhones with certain cellular networks. So check if your cellular network allows you to use FaceTime in your country.
5. Try restarting your iPhone once to rule out any possibility of a software glitch created in your iPhone.

Fix 1 – Check FaceTime Settings on iPhone

Step 1: Go to the Settings app on your iPhone.

Step 2: Once the settings page opens, scroll down and select FaceTime Select the option from the list by tapping on it.

Step 3: Here, you need to click on the toggle switch of the FaceTime option to enable it as shown below.

Step 4: Also, make sure you are using the correct Apple ID.

Fix 2 – Verify Internet Connection on iPhone

Sometimes, lack of a strong internet connection can lead to such connection issues that can cause problems on any iPhone FaceTime error. So, check if your internet connection is strong enough by opening YouTube or Chrome app to access some videos or web pages.

If you find that your internet connection is good but still facing this issue, follow the steps below to check if the FaceTime feature on your iPhone is granted permission to use mobile data.

Step 1: To do this, open the "Settings" page.

Step 2: Scroll down and select Move Data Click on it option.

Step 3: Find the FaceTime option from the apps list.

Step 4: Make sureenableFaceTime by clicking on its toggle button as shown in the screenshot below.

Fix 3 – Set the correct date and time

Step 1: You have to go to the Settings page on your iPhone .

Step 2: After that, go to the Company Information option.

Step 3: Then click on the Date and Time option in the General menu.

Step 4: Now enable the Automatic Settings option by clicking on its toggle button.

This will automatically set the correct date and time on your iPhone.

Fix 4 – Make sure FaceTime is unrestricted on iPhone

Step 1: After unlocking your iPhone, go to the Settings page.

Step 2: Select the Screen Time option in the Settings menu list.

Step 3: You now have to select the "Content and Privacy Restrictions" option as shown in the screenshot below.

Step 4: After that, click on the “Allowed Applications” option.

Step 5: Now click on the toggle button of FaceTime and Camera to enable it.

Fix 5 – Log out, then log into Facetime on iPhone.

Step 1: First, you need to launch the Settings page.

Step 2: Then scroll down and go to the FaceTime option in the Settings menu.

Step 3: After that, scroll down and tap on Apple ID as shown below.

Step 4: This will bring up a context menu on the screen.

Step 5: Please click Logout from the context menu as shown below.

Step 6: Now go back to the Settings menu and click FaceTime again.

Step 7: Press FaceTime using your Apple ID.

Step 8: Select the "Login" option if the Apple ID displayed is yours.

Step 9: Otherwise, choose to use a different Apple ID.

Step 10: If prompted, enter your Apple ID password to continue.

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