Home >Common Problem >Windows Hello not working on Windows 11? Try these 3 methods
Windows Hello is a biometric sign-in mechanism that uses a near-infrared (IR) imaging camera or fingerprint sensor instead of a password to identify you.
There are reports that some people are unable to use the fingerprint sensor, so this element is also worth considering.
Additionally, the login mechanism is an alternative to passwords. It's a more user-friendly, reliable and secure option for accessing critical devices, services and data than traditional passwords.
Windows Hello launched in 2015 for Windows 10 and is intentionally coming to Windows 11.
Most Windows 11 errors are related to different root causes; the same goes for Windows Hello. Dealing with this problem as soon as it occurs will ensure that no time is wasted on every startup.
Although the main reason why Windows Hello is not working properly is update issues, there are other possible reasons.
Here are the most common reasons why Windows Hello stops working:
Now that you understand the issue and how to turn on Windows Hello, let’s take a look at what to do when it doesn’t work in Windows 11.
If Windows Hello isn't working in Windows 11, simply resetting the facial recognition and fingerprint options that make up the Windows Hello security system can resolve the issue.
After the computer restarts, check whether Windows Hello is working properly.
If this doesn't help, try DriverFix which will scan your PC and replace any missing or outdated drivers.
As many people have reported when Logitech Brio Windows Hello is not working in Windows 11 after updating, updating the drivers will also help.
After you restart your device, you can continue setting up Windows Hello using the sign-in options in the Account section.
In some cases, especially in Windows 11, Windows Hello will not install. At this point you may need to install Windows Hello using an optional package.
When your computer restarts, let Windows install the updated Hello driver. After the installation is complete, you can repeat Step 2 to check whether the driver is installed successfully.
Fingerprint scanners play a vital role for many users and allow seamless and secure login to the computer. However, for many people, the fingerprint scanner doesn't work in Windows 11.
When this happens, you typically receive a Windows Hello fingerprint. Unfortunately, this option is a bug that is currently unavailable in Windows 11. In most cases, this is because the computer does not have a fingerprint scanner, but surprisingly, others have reported receiving this message.
If the fingerprint scanner isn't working, it's usually due to dust deposits or liquid on the surface of the scanner; wiping it with a clean cloth should fix the problem. If you're using an external fingerprint scanner, the problem may be with the connection.
Additionally, driver issues, whether running outdated versions or being corrupted, can cause your device not to recognize errors in Windows 11.
After performing the above steps, Windows Hello should be able to run again in Windows 11 without any errors.
Also, learn how to install the Hello face driver. Also, check what to do if Windows Hello PIN doesn’t work in Windows 11.
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