Xbox app stuck on preparation screen? Apply these fixes now

With the wide variety of games available and the ability to seamlessly play games across devices using Game Pass, the Xbox app has become something of a fad, but belatedly. However, some users have reported that the Xbox app gets stuck on the preparation screen while downloading games, with no progress for hours.

This prevents users from downloading the game without any sign or information as to what caused the error that left the user stuck.

Read this tutorial to find out the root cause and eliminate it to fix Xbox app stuck on preparation screen error.

What causes the Xbox app to get stuck on the preparation screen in Windows 11?

When dealing with this type of problem, you can't easily determine the root cause. Unless you have made any changes recently, this is the first time you encounter the error. In this case, simply reverting to the previous settings or status will eliminate the problem.

Some issues that are often cited as the culprits are misconfigured settings, corrupted caches, conflicting processes or programs, and running an older version of the operating system.

We list the relevant fixes for each of these in the next section. Perform them in the same order to eliminate Xbox stuck on preparation screen error.

What should I do if the Xbox app is stuck at the preparation screen?

1. Restart the system

1. Go to the desktop and press Alt F4 to start the "Turn off Windows" box , then click the drop-down menu to see the available options.
2. Select Restart and click OK at the bottom.

2. Terminate all EA processes

1. Press Ctrl Shift Esc to start task manager.
2. Find any EA-related processes, right-click on them and select End Task from the context menu.

After terminating the process, check if the progress exceeds the preparation screen on the Xbox app in Windows 11.

3. Update Windows 11

1. Press Windows ILaunch the "Settings"app, then click on the left Select Windows Update from the tab list in the side navigation pane.
2. Next, click Check for Updates to scan for any available newer versions of the operating system.
3. If found, download and install them on your PC.

4. Run the Windows Store App Troubleshooter

1. Press Windows I to launch " Settings" Apply, then click "Troubleshooting" on the right side of the "System" tab.
2. Next, click Additional Troubleshooters.
3. Find and click the Run button next to Windows Store AppsTroubleshooter.
4. Wait for the troubleshooter to diagnose and eliminate the problem, and choose the appropriate response when prompted.

Microsoft provides a built-in troubleshooter that can help you resolve a range of errors in Windows 11 with minimal effort or supervision on your part. So, whenever you encounter an error, check if there is a troubleshooter available and run it.

5. Repair/Reset Xbox App

Resetting the app will delete configured settings and data and restore it to the state it was in when you first installed it.

1. Press Windows ILaunch the Settings application and select the Apps option from the left navigation pane Card.
2. Next, click Apps & Features on the right.
3. Find the Xbox application, click the ellipsis next to it, and select Advanced Options from the menu that appears.
4. Now, click on the Repair button.
5. Wait for the process to complete and check if the issue is resolved. If it persists, click the "Reset" button.
6. Again, click Reset on the pop-up prompt.

If your download is stuck on the preparation screen due to an issue with the Xbox app itself, repairing or resetting the app may help. It is recommended that you try to fix it first and if that doesn't work, reset the application.

When an application is repaired, all of its files are checked and problematic ones replaced. Additionally, registry keys are checked for any abnormalities.

6. Reset Microsoft Store cache

1. Press Windows S to launch the Search menu. Enter Windows Terminal in the text field at the top, right-click on the relevant search result and select Run as administrator from the context menu.
2. Click Yes in the UAC (User Account Control) prompt that pops up.
3. Click the down arrow at the top and select Command Prompt from the list of options. Alternatively, you can press Ctrl Shift to 2 launch Command Prompt in a new tab.
4. Now, type the following command and hit EnterReset Microsoft Store cache: <strong>wsreset</strong>

7. Uninstall the conflicting application

1. Press Windows ILaunch the "Settings"application, and then click Select "App" from the side tab list.
2. Click Apps and Features on the right.
3. Find the problematic or conflicting app, click the ellipsis next to it, and select Uninstall from the menu.
4. Again, select Uninstall in the confirmation prompt that pops up.

If you start encountering the Download stuck on Xbox preparation screen error after installing an app, uninstall it immediately and see if that resolves the issue. Some applications are known to conflict with the functionality of other applications installed on the system.

To determine which apps to uninstall, list the apps that were installed during the time you first experienced the problem.

Now start uninstalling one app at a time and check if each app eliminates the problem. Once you've identified and removed the conflicting one, reinstall the others that were removed in the process.

How to join Xbox Game Pass?

Xbox Game Pass offers over 100 games for users to play seamlessly across devices in case they opt for the $14.99 per month plan.

It also offers cheaper plans where you can enjoy these games on console or PC. Additionally, Xbox is regularly adding new games to the platform to keep subscribers’ rapt attention.

Great plans to choose from

The option to choose from any of the three packages ensures Users are able to subscribe to packages that suit their requirements. So, if you have been planning to join Xbox Game Pass, head to their official website, pay for your desired plan, download the app, and start playing games right away.

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