Fix: Touchpad scrolling not working on Windows 11

It's one of the most frustrating things to do if your touchpad is broken. Everyone relies on their laptop's touchpad to navigate user interfaces and interact with applications.

Sometimes, users experience that even the system’s touchpad is not working properly. If this is the case, check out our guide to fix touchpad not working on Windows 11.

Why is touchpad scrolling not working in Windows 11?

Scroll and motion features may not function properly. Touchpad issues in laptops are often the result of settings changes.

Microsoft experts have determined that driver incompatibility plays a significant role in these issues. Other major reasons include:

• Settings may not be enabled – Some laptops have a feature that disables the touchpad when an external mouse is plugged in.
• Accumulated dust and other debris – This may physically prevent the pointer from moving.
• Hardware Failure – Loose connections or damaged circuitry may cause this problem.
• Touchpad Software Issues – These are rare, but they do happen. If you have recently updated your operating system, this may be the source of the problem.
• Scroll options may not be adjusted – The touchpad may not be configured correctly.

If you are using an external mouse and it is not working properly as well, you should check out the complete guide to mouse not working properly in Windows 11.

As we know the common reasons for touchpad scrolling not working on Windows 11, let us now move to the solutions.

What should I do if touchpad scrolling doesn't work on Windows 11?

Before moving on to detailed solutions, there are some quick checks and troubleshooting steps you can follow:

• Restart your computer and check if the touchpad scrolling is working properly.
• If you are using a mouse, unplug the mouse and check if the touchpad starts working.
• Make sure there are no hardware issues with the touchpad.

After these preliminary checks, let's move on to the detailed solutions below.

1. Check if the touchpad is enabled

1. Click the Windows icon at the bottom of the taskbar and select the Settings option from the menu.
2. Find Bluetooth & Devices from the sidebar menu and click on it.
3. Now on the right pane, look for Touchpad.
4. Make sure the touchpad toggle option is on.

If touchpad scrolling doesn't work in Excel or other applications, make sure the touchpad is enabled. Plus, learn how to get your cursor back when it randomly disappears.

2. Update the touchpad driver

1. Right-click the Window icon on the taskbar and click Device Manager.
2. Expand the Mouse and other pointing device options. Now you can see your touchpad device name.
3. Right-click HID Compliant Mouse and click Update Driver.
4. Click to automatically search for drivers.

In most cases, incompatibility between drivers is the root cause of Windows 11 touchpad issues.

Therefore, you need to make sure that each of them has the latest version, which is a source of reassurance because Windows 11 will handle this process automatically.

If you are looking for another way to update your touchpad driver, then you can rely on DriverFix as it is an automatic tool.

Expert Tips:

Some PC problems are difficult to solve, especially when they involve corrupted repositories or missing Windows files. If you are having trouble fixing errors, your system may be partially corrupted.
We recommend installing Restoro, a tool that will scan your machine and determine what the fault is.
Click here to download and start repairing.

The program scans your device for missing and outdated drivers and detects the latest and most accurate updates from its database.

3. Change the mouse pointer type

1. Click the search icon on the taskbar. Search Control Panel and click on it.
2. Click the mouse option.
3. Navigate to the Pointers tab.
4. From the Windows Black (System Schemes) option from the drop-down list in the Schemes section. Click Apply and then OK to confirm the settings.

Some users claim that touchpad scrolling not working on Lenovo can be fixed by selecting a different mouse pointer.

In Windows 11, the above is the process for changing the pointer displayed on the mouse.

After changing the mouse pointer type, some users will encounter the problem of the mouse cursor jumping on the screen. If so, check out our guide to fix bouncing mouse cursor in Windows 11.

4. Enable scrolling and zooming options

1. Click on the Windows icon and then click on the Settings option.
2. Find Bluetooth and Devices in the right sidebar and click on it.
3. Now on the right pane, look for the Touchpad option and click on it.
4. Find Scroll and Zoom and click on it. After that, enable the option labeled “Drag with two fingers to scroll,” among other options here.

It’s obvious how simple it is to activate this option. You can now test whether this resolves the issue with two-finger scrolling not working.

If you want to see more Windows 11 gestures, check out our article on Windows 11 gestures.

It might be a good idea to restart your computer immediately, just in case anything goes wrong. If it is unsuccessful, you should move on to the next method.

5. Reset Touchpad Settings

1. Click the Windows icon at the bottom of the taskbar, navigate, and then click the Settings option.
2. Find Bluetooth and Devices in the right sidebar and click on it.
3. Now on the right pane, look for the Touchpad option and click on it.
4. Now click Reset and your touchpad settings will be reset.

Windows computers and gadgets may encounter problems from time to time, and figuring out the problem can be very challenging for users.

Experts working on Microsoft Windows noticed this. Therefore, they include reset options for certain hardware devices.

After resetting, the touchpad settings will be restored to their original state, eliminating any possibility of future problems.

How to scroll the touchpad with two fingers?

1. Press to open Settings, go to Bluetooth & Devices from the navigation pane, and click Touchpad. WindowsI
2. Click Scroll and Zoom.
3. Now, tick the checkbox Drag two fingers to scroll.
4. Now you can use the touchpad with two fingers easily Rolling up and down.

If touchpad scrolling is not working on a Dell or other device, the above method will fix the problem and you can get it working immediately.

Sometimes, it's also a hardware issue. If this is the case, you will need to purchase a new one. So, check out the best touchpads for Windows PC.

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