Fix: Microsoft Teams camera not detected and not working properly

Microsoft Teams is a collaboration tool provided by Microsoft, providing a platform for communication between users such as chat and video, file sharing and conferencing. Many users have noticed that the camera suddenly stopped working with Microsoft Teams, which in turn did not allow them to join any video conference calls.

If you are having issues with Teams not detecting your camera, you have found the right article. In this article, we have listed some troubleshooting methods that can help you fix this camera not working issue in MS Teams on Windows 11/10 PC. Before proceeding with the fixes in this article, we recommend that you try the workarounds to see if they resolve the issue for you.

Solution

1.Restart the system and check if the problem is resolved.

2. Completely quit Microsoft Teams using the icon in the system tray on the right side of the taskbar. Restart and check if the camera issue is resolved.

3. If you are using an external camera connected via USB, please unplug it from the system, and then re- insert. Check if this resolves the camera issue with Teams.

4. Open the default

Camera application and check if it is working to make sure the camera is working properly. If it doesn't work, it means there is something else that needs to be fixed.

4. If you have

3rd party security software installed on your PC, try temporarily disabling it to check if it helps resolve the issue.

5. Check if any

other applications (such as Skype, Discord or Zoom) are controlling the camera on your system. Try closing these apps and check if the camera works with Teams. Fix 1 – Reinstall the camera driver

1. Click the

Windows

key and enter Device Manager in the search box. 2. Select

Device Manager from the displayed search results.

3. Expand the

Camera

header in Device Manager to view the different cameras available. Note that it can be under any section, just go ahead and expand and check the camera device to find out where it is. 4. Once you find it,

right-click on the

camera device and select the Uninstall device option.

5. In the window that opens,

check the box next to

Try to remove the driver for this device. 6. Then, click

Uninstall

to remove the driver from the system.

7. Click the

Action menu at the top of

Device Manager. 8. Select

Scan for hardware changes

.

9. It will scan and install any missing drivers. The camera will now start using Teams.

Fix 2 – Enable Privacy Settings

Change settings to allow camera access

1. Simply press the

Windows and R

keys simultaneously to open "Run"dialog box. 2. Enter

ms-settings:privacy

and click OK to open privacy and security settings.

3. Find the

Application Permissions

section. 4. Here, click

Camera

to open camera related settings.

5.

Turn on the

switch related to camera access.

6. Under the "Let apps access your camera

" section, look for Microsoft Teams. 7. Make sure the toggle associated with

Microsoft Teams

is turned on .

#8. Also,

turn on the switch

next to Let desktop apps access your camera.

#9. Check if you can access the camera using Teams.

Change settings to allow access to microphone

1. Perform steps 1 -3 above.

2. Click Microphone in the App permissions section.

3. Check whether the switch next to Microphone Access is turned on .

4. In the Allow apps to access your microphone section, turn on the toggle switch associated with Microsoft Teams.

5.Turn on the switch next to Let desktop apps access your microphone.

#6. Check whether the Teams camera issue has been resolved.

Fix 3 – Configure camera settings in Microsoft Teams

1. Open Microsoft Teams.

2. Start a meeting with the selected contact.

3. In the Teams Meeting window, click the three vertical dots in the upper right corner and select Device set up.

4. In the Device Settings pane that opens, make sure is selected correctly in the Camera section device of.

#5. Make a test call and check if the camera works with Teams.

Fix 4 – Disable other devices

If your system has multiple cameras, try disabling the USB camera to check if Teams works with the system’s built-in camera. If you want to use a USB camera, you can disable the built-in camera and check if the issue is resolved.

1. To open the Run dialog box, use the Windows and R key combination.

2. Enter devmgmt.msc to open the device manager.

3. Expand the Camera branch.

4.Right-click on the device you want to disable and select Disable Device.

#5. Click Yes to confirm disabling the device.

#6. Open Teams and try a video call to check if the other camera is working.

Fix 5 – Update Camera Driver

1. Open Run (Windows R) and type devmgmt.msc to open the device Manager.

2. Click the arrow next to Camera to expand it.

3.Right-click on the camera and select Update Driver.

4. In the Update Driver window of the opened camera, click Search automatically for driver.

#5. If there are any new updates, Windows will search for any drivers and install them.

6. After the update, your camera should now work with the Teams app.

Fix 6 – Update Teams

1. Launch the Microsoft Teams application.

2. Click the three horizontal dots next to your profile icon.

3. Select Settings in the menu that appears.

4. Click SettingsAbout Team in the lower left corner of the screen.

5. Once clicked, you will see that it will start checking Teams for updates. If any updates are available, they will be installed.

6.Restart the Teams app and check if the camera issue is fixed.

Fix 7 – Reinstall Team

1. Press Windows R and type ms-settings:appsfeaturesOpen Apps and Features Settings .

#2. Find Microsoft Teams in the application list.

3. Click the three vertical dots associated with Microsoft Teams and select Uninstall.

#4. In the confirmation, click Uninstall again.

#5. Wait for the application to be completely uninstalled.

6.Restart your system.

7.Download The latest version of Microsoft Teams.

8. Use the installer and follow the on-screen instructions to complete the installation of Teams.

9. Launch Teams and log in with your credentials. Check if the camera is working properly.

Fix 8 – Run the Hardware and Devices Troubleshooter

1. Press the Windows key and type Command Prompt in the search box.

2.Right-click on the command in the results Prompt and select Run as administrator .

3. When User Account Control prompts, click Yes to grant permissions.

4. Type the following command and press Enter.

msdt.exe -id DeviceDiagnostic

5.Hardware and Device TroubleshooterOpen. Here, click Next to start the troubleshooting process.

# 6. Wait for the troubleshooter to find and fix device and hardware issues. If there are any issues, they will be fixed automatically after troubleshooting is complete.

7. Open Teams and check if the camera is handling the video call.

Fix 9 – Check for Windows Updates

1. Press Windows R to openRun.

2. Type ms-settings:windowsupdate and press Enter to open Windows Update in Settings.

3. Here, click the Check for Updates button.

#4. Windows will check for new updates available. If available, they will be downloaded and installed on your PC.

5. After updating Windows to the latest versionRestart your PC.

6. Open Teams and check if the camera is working properly during the video call.

Fix 10 – Use a Browser

If none of the above fixes help you resolve the issue, use the web version of Teams to attend meetings.

1. Use your browser to go to Teams on the Web.

2. Log in using your user credentials .

3. Click the link to use the web app instead of .

4. Now, select Chat on the left pane.

5. Select a contact from the list and use the Video Call button to start a video call.

#6. You will see a notification Allow camera access to the browser. Click the Allow button.

#7. The camera must now be used with Teams calls on the web.

If the browser does not request permission, you will need to configure the settings for your specific browser.

Google Chrome

1. Enter chrome://settings/privacy in Chrome’s address bar.

2. Click Site Settings in the Security and Privacy section on the right.

#3. Go to the Permissions section. Select Camera to change camera permissions.

4. Here, click the Microsoft Teams Site link.

5. Use the drop-down menu next to Camera and select Allow.

6. Make sure Microphone is also allowed access. Cameras with built-in microphones require access.

Microsoft Edge

1. Enter edge://settings/contentin the address bar of the Edge browser to enterCookies and Site Permissions Settings.

2. On the right, select All Sites under the Site Permissions section.

#3. Select the Microsoft Teams site in the site list.

4. Make sure Allow is selected in the drop-down lists next to Camera and Microphone.

That's it!

The camera can now be used with Teams video calls without any issues. We hope this article has provided you with enough information to troubleshoot Teams camera issues. Let us know what fix worked for you in the comments below.

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