12 examples of ChatGPT use in companies! We also explain the benefits and points to note

ChatGPT: Examples of use and implementation guidelines for companies

In recent years, the evolution of AI technology has been remarkable, and ChatGPT has attracted a lot of attention in the fields of chatbots and natural language processing. This article introduces specific examples of use of ChatGPT in companies, and explains the benefits of implementation, risks, and effective guidelines for developing. Explore the possibilities of ChatGPT through examples in a variety of industries, including manufacturing, food, finance, retail, and education.

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table of contents

1. What is ChatGPT utilization in companies?

2. Business benefits of introducing ChatGPT

3. ChatGPT implementation examples by industry

4. Things to note when introducing ChatGPT

5. The importance of formulating internal guidelines

6. summary

7. What is ChatGPT utilization in companies?

ChatGPT is an advanced chat-based AI developed by OpenAI. It has a variety of functions, including answer generation in natural text, text summary, and complex language task processing.

Related information: What is ChatGPT? We explain how to get started for free, the prices, and tips on how to use it!

In recent years, it has accelerated its use in business, and has contributed to improving the efficiency of a wide range of business processes, including customer response, content creation, and data analysis automation.

2. Business benefits of introducing ChatGPT

The introduction of ChatGPT offers three major benefits:

• Business efficiency : Automating repetitive tasks to promote employees' focus on creative tasks. We also have the ability to provide continuous service through operation 24 hours a day, 365 days a year.
• Cost reduction : This leads to reduced labor and training costs.
• Improved customer satisfaction : Increase customer satisfaction by responding quickly and accurately to your customer.

If you are interested in AI agents, please refer to the article below. What is an AI agent? A thorough explanation of the mechanism, how to make it, and examples.

3. ChatGPT implementation examples by industry

The use of ChatGPT is expanding across industries. Below is a specific example.

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• Manufacturing Industry : Volkswagen plans to start production of vehicles equipped with ChatGPT from the second quarter of 2024. Panasonic Holdings offers "PX-GPT," an AI assistant service for all employees. Hitachi is establishing a specialized organization for generation AI and is currently conducting research and development.

• Food industry : Ito En Co., Ltd. produces a TV commercial using AI talent. Nissin Foods Holdings has introduced its own AI, "NISSIN-GPT." Suntory Foods International produces web commercials using ChatGPT.

• Financial Industry : Yokohama Bank and East Japan Bank have introduced the automatic generation AI "Linkin ChatGPT" to improve productivity. Mitsubishi UFJ Financial Group and Mizuho Bank are also using ChatGPT for their operations.

• Retail Industry : Edogawa Bussan has achieved a 50% reduction in email newsletter creation time using ChatGPT.

• Educational Industry : iU, Kuwana City, Mie Prefecture Information Management Innovation University is collaborating with RIKEN AIP to implement the "Super School Song" project. Benesse Holdings is also working on developing educational content using ChatGPT.

4. Things to note when introducing ChatGPT

When introducing ChatGPT, it is essential to take measures against risks such as information leakage, misinformation, privacy, and copyright.

• Preventing information leaks : Thorough information scope, data encryption, and access permission management.
• Misinformation management : Using output review structure, filtering, monitoring and auxiliary tools.
• Privacy and Copyright Compliance : Privacy Policy Compliance, Copyright Verification.

Reference article: What are the security risks of ChatGPT? Explaining measures based on actual cases

5. The importance of formulating internal guidelines

It is important to formulate internal guidelines to clarify risk management and utilization policies.

category	Specific rules	the purpose
Clarification of scope of use	Define the scope of work that uses ChatGPT (e.g., customer service, document creation) and clearly state the areas where it is prohibited (e.g., processing of confidential information).	Limiting the scope of AI application, reducing the risk of misuse and information leakage
Data Entry Rules	Prohibit input of confidential and personal information, and minimize the amount of information entered.	Ensures security and prevents data leaks and inappropriate use
Output review system	Set up a process to check the generated output before publishing, and assign a specific person to the responsible person	Prevents misinformation and inappropriate content from publishing and guarantees quality
Technical measures	Operates in an internally-only environment (on-premises servers and limited networks) and performs regular system audits.	Minimize the risk of information leaks and increase safety
Compliance with laws and ethics	Privacy protection, operation in accordance with copyright laws, GDPR, and system in place to prevent bias and discriminatory output	Comply with laws and regulations, and adhere to corporate ethics to ensure reliability
Training and education	Training for ChatGPT is conducted for employees, sharing the flow of response when problems arise	Preparation to deepen employee understanding and enable prompt response in the event of a problem

Reference article: A summary of the generation AI guidelines and a thorough explanation of the creation guidelines

6. summary

ChatGPT has great potential in improving operational efficiency, but risk management and appropriate guidelines are essential. We hope this article will help businesses safely and effectively use ChatGPT.

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