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What to do if redis is not available

Abigail Rose Jenkins

Apr 10, 2025 pm 09:06 PM

redis

If Redis is not available, the steps to resolve are as follows: Check the service status and restart (if required); Check the network connection; Verify the configuration file settings; Check the storage space; View log files; Restart the Redis service; If the above steps are invalid, contact the Redis support team.

What to do if redis is not available

Redis unavailable solution steps

When Redis is unavailable, follow these steps to troubleshoot and resolve:

1. Check the service status

Use the redis-cli ping command to check whether Redis is running.
If the command returns "PONG", Redis is running.
If the command returns an error, try restarting the Redis service.

2. Check network connection

Check whether the network connection between the Redis server and the client is normal.
Try to connect to the Redis port using the telnet command (default is 6379), if the connection fails, it means there is a problem with the network connection.

3. Check the configuration file

Check the relevant configuration in the Redis configuration file, for example:
- Redis port
- Binded IP address
- Authentication settings

4. Check storage space

Redis stores its data on disk and checks that the server has enough free storage space.
Redis may become unavailable if there is insufficient storage space.

5. Check log files

Check the Redis log file (usually located in /var/log/redis/redis-server.log ) for error or warning information.
The log file can provide more clues about Redis not available.

6. Restart Redis Service

If the above steps do not resolve the issue, try restarting the Redis service.
For Unix systems: sudo systemctl restart redis-server
For Windows systems: Stop and restart the Redis service

7. Contact Redis Support

If none of the above steps resolve the issue, please contact the Redis Support Team.
They can provide deeper technical support to diagnose and resolve problems.

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