What if Encountering Windows Server Black Screen on RDP?

Solve the problem of black screen connection of Windows Server remote desktop

A black screen after logging in is a common problem when accessing Windows Server using Remote Desktop Connection (RDP). This article will provide a variety of solutions to the black screen of RDP on Windows Server 2019/2022.

RDP black screen causes and solutions

There are many reasons why Windows Server RDP has black screen, such as Windows update, remote desktop settings, graphics card drivers that are too old, network connection problems, etc. Here are some effective solutions:

Method 1: Adjust RDP settings

Incorrect RDP settings can cause black screen. Please follow these steps to adjust the settings:

1. Press the Ctrl Alt End key combination and click Cancel in the pop-up menu to close the RDP connection.
2. Run the Remote Desktop Connection app through the search box and expand Show options .
3. In the Display tab, select the appropriate color depth, such as true color (24 bits) .

4. In the Experience tab, uncheck the persistent bitmap cache .
5. Reconnect to your device.

Method 2: Restart Remote Desktop Service

Restarting the Remote Desktop Service can solve the black screen problem that occurs when starting RDP.

1. Press the Win R key combination to open the Run dialog box, enter services.msc and click OK .
2. Find Remote Desktop Service , right-click and select Restart .

Method 3: Update the graphics card driver

Outdated graphics card drivers can also cause black screens. Updating the driver can solve the problem of RDP black screen.

1. Right-click the Start button and select Device Manager .
2. Expand Display Adapter , right-click on your graphics card, and select Update Driver .
3. Select the first option to let Windows automatically search and install updates.

Method 4: Restart explorer.exe in Task Manager

If RDP is still black, try ending the explorer.exe process in Task Manager and restarting it.

1. Press the Ctrl Alt Delete key combination to select Task Manager .
2. In the Details tab, find explorer.exe and select End Task .
3. Click File > Run New Task , enter C:\\WINDOWS\\explorer.exe and click OK .

Method 5: Turn off Windows Audio Service

Trying to turn off Windows Audio Services, this may work in solving the problem of black screen after logging in with Windows Server 2019.

1. In the RDP session, press Win R key combination, enter cmd and press Ctrl Shift Enter to run the command prompt with administrator privileges.
2. Enter TASKLIST /FI “ImageName eq audiodg.exe” and press Enter . You will see the PID number.

3. Run the command TASKKILL /PID number and press Enter to close the audio service. Please replace number with your PID number.

Other suggestions

In addition to the above methods, you can also try changing the screen resolution, running SFC scan, editing group policies, updating servers, etc. to solve the problem of black RDP screen. If the system itself has a black screen (the server cannot be loaded correctly), it is recommended to use MiniTool ShadowMaker and other backup software to back up the system in advance.

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