WD Sync Not Working in Windows 11/10? Solve It Now

Troubleshooting WD Sync Issues in Windows 11/10: A Comprehensive Guide

WD Sync, while no longer updated, remains a useful tool for synchronizing files across multiple computers linked to a My Cloud device. However, syncing problems can arise. This guide offers solutions for common WD Sync malfunctions in Windows 11 and 10.

WD Sync Malfunctions: Common Scenarios

Two primary scenarios cause WD Sync to fail:

Scenario 1: Syncing Failure from NAS to Client

This often stems from network connectivity problems, corrupted files or folders, or malware.

Solution 1: Verify and Enable Cloud Service

1. Access your My Cloud device.
2. Navigate to Settings > Cloud Access > Cloud Service.
3. Ensure the Cloud Service is enabled. If the Connection Status shows "Not Connected," try toggling the service off and on again. If the problem persists, restart your My Cloud device and check the connection status.

Scenario 2: "No Storage Devices Found" or "My Cloud Not Seen" Errors

These errors usually indicate a faulty connection between your hard drive and cloud storage, cloud device login issues, or an outdated My Cloud firmware.

Solution 1: Network Connectivity Check

1. Restart your router, gateway, or switch.
2. Restart your My Cloud device.

Solution 2: Update My Cloud Firmware

Keep your My Cloud firmware updated to the latest version.

Solution 3: Update My Cloud User Account

1. Log into My Cloud > Users tab > select your User account.
2. Re-enter your email address and click Update.

Solution 4: Network Port Check

Consult your network administrator or ISP to ensure your router isn't blocking incoming/outgoing traffic on non-standard ports (9000-9999).

Solution 5: Firewall and Antivirus Check

Review your local PC firewall, antivirus, internet security, and endpoint protection software to confirm that these aren't blocking necessary ports.

A Reliable Alternative: MiniTool ShadowMaker

For a robust and reliable alternative to WD Sync, consider MiniTool ShadowMaker. This free backup software offers file synchronization, scheduled backups, and the ability to exclude unnecessary files for faster syncing.

Using MiniTool ShadowMaker for File Synchronization:

1. Download and install MiniTool ShadowMaker (a 30-day free trial is available).
2. Select Keep Trial to access the main interface.
3. In the Sync module, choose your SOURCE files and DESTINATION folder.

Tip: To schedule automatic syncing, go to Options > Schedule Settings, select your preferred schedule, and click OK. 4. Click Sync Now to begin immediately or Sync Later to schedule the sync.

Conclusion

By following these steps, you should resolve most WD Sync issues. If problems persist, MiniTool ShadowMaker provides a powerful and reliable alternative for file synchronization.

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