What to do when your apps keep crashing

This article has been updated since its original publication on June 24, 2018.

Frustrated by apps constantly crashing on your phone or computer? This comprehensive guide provides solutions for Android, iOS, Windows, and macOS. Before you begin, ensure the problem is isolated to a specific app, not a system-wide issue.

Troubleshooting Android Apps

Often, corrupted app data is the culprit. Apps store cached information locally, which can become problematic. A simple fix is to clear the app's cache.

1. Clear Recent Apps: Swipe up from the bottom of your screen to access recent apps. Swipe up on the problematic app to close it. Restart your phone.

2. Clear App Cache/Data: Go to Settings > Apps & notifications > See all apps, select the app, and tap Storage & cache > Clear cache. If this doesn't work, try Clear storage (this resets the app to its initial state).

3. Update the App: Check for updates in the Play Store > Your avatar > My apps & games. Update the app and your Android OS (Settings > System > Advanced > System update).

4. Reinstall the App: Uninstall the app from the Play Store, restart your phone, and reinstall it.

5. Contact the Developer: If the problem persists, contact the app developer through the Play Store listing.

Troubleshooting iOS and iPadOS Apps

The process for iOS and iPadOS is similar to Android.

1. Clear from Memory: Swipe up from the bottom and hold to access open apps. Swipe up on the problematic app.

2. Restart Your Device: Force restart your iPhone (hold down Volume down and Side buttons) or iPad (press Volume up, then Volume down, then hold the top button).

3. Update the App and iOS: Check for app updates in the App Store > Your Apple ID avatar and iOS updates in Settings > General > Software Update.

4. Reinstall the App: Press and hold the app icon, tap Remove App > Delete App. Restart and reinstall from the App Store.

5. Contact the Developer: Find the developer's website through the App Store listing.

Troubleshooting Windows Apps

Windows app troubleshooting mirrors mobile app solutions.

1. Update the App: Check the app's menu or website for updates. For Microsoft Store apps, go to the Microsoft Store > Menu (three dots) > Downloads and updates > Get updates.

2. Update Windows: Check for updates in Settings > Update & Security. Update other applications as well.

3. Reinstall the App: Go to Settings > Apps, find the app, and select Uninstall. Reinstall from the web or Microsoft Store.

4. Contact the Developer: Check the app's website for support information.

Troubleshooting macOS Apps

macOS troubleshooting follows a similar pattern to Windows.

1. Update the App and macOS: Check the app's menu or the App Store > Updates tab for updates. Update macOS from the same location.

2. Reinstall the App: For Mac App Store apps, hold the app icon in Launchpad and select the X. For other apps, use the uninstaller or drag the app to the Trash.

3. Contact the Developer: Look for contact information on the app's website.

Additional Troubleshooting Tips

• Extensions: Disable browser extensions one by one to identify potential conflicts.

• Hardware: Disconnect recently added hardware to see if it's causing the issue. Update drivers if necessary.

• Online Search: Search online for known issues and solutions related to the specific app.

The above is the detailed content of What to do when your apps keep crashing. For more information, please follow other related articles on the PHP Chinese website!