What should I do if my tp wallet transfers to the wrong link from an exchange? Solution

If you find that you have selected the wrong chain when transferring to the exchange, you can contact customer service immediately and handle the following situations: the wallet and the exchange use the same main chain: provide transfer information and the correct chain address, and customer service may be able to recover assets from the wrong chain. Wallets and exchanges use different main chains: use a third-party cross-chain bridge to bridge assets to the correct chain, but handling fees may be required.

What should I do if I transfer the wrong link from my TP wallet to an exchange?

The wrong chain is found

If you find that you have selected the wrong chain when transferring, please contact the exchange customer service immediately.

Possible situations

Usually, there are two situations:

1. Wallets and exchanges use the same main chain :In this case, the assets may still be in the exchange wallet.
2. Wallet and exchange use different main chains: In this case, assets will be sent to the wrong chain.

Solutions for different situations

Wallets and exchanges use the same main chain:

• Contact the exchange customer service and provide transfer information (transaction ID, amount, wrong chain) and correct chain address.
• Customer service may try to recover assets from the wrong chain.

Wallets and exchanges use different main chains:

• Due to incompatibility between different chains, assets cannot be transferred directly.
• You can consider using a third-party cross-chain bridge (such as AnySwap, Multichain) to bridge assets to the correct chain.
• Please note that cross-chain operations may require handling fees.

Contact the exchange customer service

• Contact the exchange customer service and provide the following information:

  • Trade ID
  • Transfer amount
  • Wrong chain
  • Correct chain address
• Customer service will guide you in the next steps.

Other Tips

• Please double check the correctness of the chain before initiating a transfer.
• Keep transaction records in case you need them.
• If assets cannot be recovered, please contact the wallet provider for support.

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