Up to 15 percentage points higher, the "five-star rating" of Samsung Galaxy S24 series mobile phones in the US market surpassed Apple's iPhone for the first time

IT House News on February 14th, according to the latest report released by market research agency PerfectRec, based on Google searches for mobile phone review information on Best Buy, Verizon, AT&T and other platforms, the satisfaction of the Samsung Galaxy S24 series exceeded the iPhone series for the first time.

Samsung

This satisfaction survey on Samsung Galaxy S series mobile phones has insight into 177,000 user reviews since 2020, including more than 2,750 reviews for the S24 series.

Apple

Regarding Apple iPhone satisfaction, we mainly analyzed 140,000 user reviews from September 2019 to the present, and then calculated the proportion of five-star praise for each device.

Satisfaction information

• After the Samsung Galaxy S24 series was launched in the US market, the five-star praise rate of the base model Galaxy S24 was 91%; the five-star praise rate of the Galaxy S24 Ultra was 88%, and user satisfaction was much higher than Previous generations of Samsung Galaxy S phones.
• The iPhone 15 Pro has lower ratings than the iPhone 14 Pro and 13 Pro, but as of January 2024, iPhone 15 Pro and iPhone 15 Pro Max user satisfaction has dropped significantly.

Satisfaction across generations

Satisfaction across generations of Samsung Galaxy S base models and Galaxy S Ultra models
S24	91%	88%
S23	75%	82%
S22	61%	74%
S21	73%	71%
S20	68%	72%

2023 Samsung and Apple Flagship Satisfaction Report

iPhone	Galaxy
iPhone 15 / Galaxy S24	76%	91%
15 Plus/S24 Plus	77%	84%
15 ​​Pro Max / S24 Ultra	74%	88%

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