The old man’s data fee for going abroad is 16,000 yuan. The telecommunications circuit breaker has been broken many times and he has recovered independently: Do I need to pay back the money? Experts clarify the doubts

According to news on August 18, Mr. Wang, a Shanghai citizen, recently complained to the media that his 68-year-old father traveled to Nepal for eight days at the end of last year, and his telecommunications bill was as high as 16,000 yuan. The old man originally wanted to solve the problem through a lawyer, but the final result was not satisfactory, and late payment fees arose in the past 8 months. With interest compounded, the arrears amounted to nearly 26,000. Mr. Wang complained about this on No. 10000, but the operator only promised a 30% discount, which was not even enough for legal fees. According to China Telecom's regulations, the system will circuit breaker for users whose roaming charges exceed 500 yuan on that day (0:00-24:00 Beijing time), suspend the user's data roaming function, and send text message reminders. Users can make their own decisions based on the relevant text message prompts. Do you need to restore the data roaming function for the day? Subsequently, the Shanghai Municipal Communications Administration stated that they had information that between December 17 and 23, 2023, the roaming charges incurred by user Wang Moumou reached the circuit breaker standard many times. Therefore, China Telecom's enterprise system automatically triggered a circuit breaker and suspended User data roaming function, and reminder text messages were sent to users, but the user himself restored the data roaming function of two mobile phone numbers 10 times in total, which resulted in corresponding traffic roaming charges.

1. After a user’s mobile phone number was disconnected on December 18, 20, 21 and 22, 2023, the data roaming function was restored independently multiple times.

2. However, an operator disclosed to reporters that its tariff standard in Nepal is 5 yuan/5MB, with a daily cap of 25 yuan. If the negotiation with the local operator goes well, the "sky-high roaming fee" can be capped and the data can be used as you like.
3. If the negotiation does not go smoothly, the "sky-high roaming charges" can also be capped and suspended. If the user is really urgent to access the Internet and then activate it, this will at least not lead to the "sky-high prices" being invisible. From this perspective, the "sky-high roaming charges" are actually caused by the operator's service shortcomings, and it bears some responsibility.
4. In the opinion of experts, most of the "sky-high roaming charges" are not due to the subjective malice of consumers. Even if they are sometimes reasonable, they are not unreasonable, and the total number is limited. Many foreign operators deal with them. In similar incidents, consumers will be exempted soon.

   

The above is the detailed content of The old man’s data fee for going abroad is 16,000 yuan. The telecommunications circuit breaker has been broken many times and he has recovered independently: Do I need to pay back the money? Experts clarify the doubts. For more information, please follow other related articles on the PHP Chinese website!