MSI responds to blue screen issue: Investigating Win 11 KB5029351 preview update

According to internal information from MSI, some 600/700 series motherboards have recently experienced abnormal problems after installing the Windows 11
KB5029351 preview version update, which has attracted the attention of users. It is understood that this problem is mainly concentrated on those models that have undergone BIOS updates to support Core 14th generation processors. MSI officially stated that it has received feedback on this issue and has cooperated closely with Microsoft to jointly investigate and solve the problem. Users reported that after installing the Windows 11
KB5029351 preview update, some motherboards will display the "UNSUPPORTED_PROCESSOR" error message, causing the system to fail to operate normally.

In response to the system problems caused by the KB5029351 preview update, MSI recommends the following:

1. Do not install the KB5029351 preview update until the investigation results are announced.

2. For users who have already encountered problems, you can try the following solutions:

   • Restart the computer, the system may automatically remove the update.
   • If the system fails to remove it automatically, you can roll back the BIOS to the previous version and remove KB5029351 from Windows.

Note:

• Not all users will encounter this problem, it mainly occurs on MSI 600/700 series motherboards that have updated BIOS to support Core 14th generation processors.
• MSI and Microsoft are working together to identify the source of the issue and provide fixes.

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