Returned mobile phone 77 times in half a year! A man who abused 7 days to return goods without reason was rejected by the court

According to news on August 9, although the 7-day no-reason return and exchange policy is for the convenience of consumers, some consumers take advantage of the loopholes and abuse this right for profit. According to reports, the Beijing Internet Court recently concluded an online shopping dispute case. The plaintiff applied for a 7-day unreasonable return of four mobile phones but was rejected by the e-commerce platform. After reselling the mobile phones second-hand, the plaintiff asked the platform to compensate for the price difference.

1. The defendant e-commerce platform believes that the plaintiff consumer has made as many as 77 mobile phone return applications on the platform in the past six months.

2. The act of applying for returns in large quantities violates the principle of good faith and the 7-day no-reason return rule should not be applied.
3. The court finally determined that the consumerfrequent returns violated the principle of good faith and must bear the losses caused by himself.
4. According to the records provided by the e-commerce platform, the consumer has generated 209 orders for goods purchased on the platform in the past six months, including 106 mobile phones.
5. Among the 87 return after-sales orders generated, there are as many as 77 return after-sales orders for mobile phones.

   

   The court held that:
6. Based on daily life experience, the high return rate is unreasonable.

During the trial, the plaintiff stated:

1. The purpose of returning a mobile phone after purchasing it was to try out a new phone.
2. Return the phone if you find it doesn’t meet your needs.

However:

1. The trial behavior can be completed by testing in offline physical stores and checking product details.
2. The plaintiff’s frequent purchases and returns are not in line with daily consumption needs.
3. Violation of the agreement between the user and the platform.

   

   1. "Mopping party" behavior

The man's operation in the case belongs to the "Moping party" behavior on the Internet, that is, after placing an order and experiencing it, before automatically confirming receipt, it is free of charge Experience the goods and bring losses to the merchants.

2. Digital blogger controversy

Previously, some digital bloggers caused controversy due to their "touching party" behavior. Among them, Song Ziwei finally issued an apology because she became a hot search topic.

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