Realme’s first brand service flagship store opens in Shenzhen: plans to expand to 500 outlets by the end of the year

According to news on August 8, Xu Qi, vice president of realme, announced today that Realme’s first brand service flagship store was officially opened in Hongfa Center, Baoan, Shenzhen.

Expansion of service outlets

1. Xu Qi said that this year it is planned to build 500 service outlets by the end of the year to achieve 80% coverage in university towns.
2. All online and offline maintenance services are fully equipped with backup machines to reduce customer waiting time.

Existing service outlets

1. Janewo has set up offline service outlets in more than 300 cities across the country.
2. Working with SF Express to provide two-way free shipping repair service, shortening the average repair time to only 3 days.

Service upgrade in 2023

1. Realme after-sales service undergoes a "comprehensive strategic upgrade".
2. The goal is to achieve 100% coverage of service outlets in prefecture-level cities.
3. Build 72 repair centers.
4. Introducing fingerprint-free delivery service to improve service efficiency and user satisfaction.

   

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