Home  >  Article  >  Hardware Tutorial  >  Extended 2-year warranty, Intel offers 5-year warranty on 13th/14th Gen Core desktop processors with instability issues

Extended 2-year warranty, Intel offers 5-year warranty on 13th/14th Gen Core desktop processors with instability issues

PHPz
PHPzOriginal
2024-08-05 15:20:32872browse

According to this site’s news on August 2, Intel’s Thomas Hannaford issued a statement today stating that it will extend the warranty for Intel’s 13th/14th generation Core processors affected by instability issues for an additional 2 years.

延长 2 年保修,英特尔为存在不稳定情况的第 13/14 代酷睿台式处理器提供 5 年保修

This site translates part of Intel’s statement as follows:

For customers who experience unstable symptoms using the 13th/14th generation desktop Core processors, Intel maintains smooth exchange channels to ensure that all previous or current Affected users will receive support.

We have further improved product support and extended the 2-year warranty for boxed Intel Core 13th and 14th generation desktop processors. More details will be announced later.

Intel’s boxed CPUs already have a three-year limited warranty, so this change means most affected CPUs will now have a five-year warranty.

In July this year, Intel responded to the stability issues of the 13th/14th generation Core desktop processors and confirmed that the excessive operating voltage was caused by a microcode algorithm that sent an incorrect voltage request to the processor. It is expected to be released soon. A microcode patch was released in mid-August to fix the fundamental problem caused by excessive voltage.

The above is the detailed content of Extended 2-year warranty, Intel offers 5-year warranty on 13th/14th Gen Core desktop processors with instability issues. For more information, please follow other related articles on the PHP Chinese website!

Statement:
The content of this article is voluntarily contributed by netizens, and the copyright belongs to the original author. This site does not assume corresponding legal responsibility. If you find any content suspected of plagiarism or infringement, please contact admin@php.cn