Cannot receive verification code when logging in Ouyiokex

Reasons and solutions for failing to receive the OKEx login verification code: 1. Network problems: check the network connection or switch networks; 2. Mobile phone settings: enable SMS reception or whitelist OKEx; 3. Verification code Sending restrictions: try again later or contact customer service; 4. Server congestion: try again later during peak periods or use other login methods; 5. Account freeze: contact customer service for resolution. Other methods: 1. Voice verification code; 2. Third-party verification code platform; 3. Contact customer service.

What should I do if I cannot receive the verification code when logging in to OKEx?

Causes and corresponding solutions:

1. Network problem

• Check whether the network connection is stable. Try switching to a different network (such as Wi-Fi or mobile data).
• Clear browser cache and cookies.

2. Mobile phone settings

• Make sure the mobile phone’s text messaging function is turned on.
• Check whether OKEx has been included in the SMS whitelist.

3. Limit on the number of verification codes sent

• OKEx has a limit on the number of verification codes sent. If too many verification codes are sent in a short period of time, the limit may be triggered.
• Try again later or contact customer service.

4. Server congestion

• During peak trading periods, OKEx servers may experience congestion.
• Try again later or use other login methods (such as email login).

5. Account Freeze

• If your account is frozen, you will not be able to receive the verification code.
• Contact customer service to solve the account freezing problem.

Other methods:

1. Voice verification code

• If you cannot receive the SMS verification code, you can try to use the voice verification code.
• Select "Voice Verification Code" on the login page, and the system will call your mobile phone for voice verification.

2. Third-party verification code platform

• OKEx supports the use of third-party verification code platforms such as Google Authenticator or Authy.
• Install these applications and bind them to your OKEx account.

3. Contact customer service

• If none of the above methods can solve the problem, it is recommended to contact OKEx customer service.
• Provide a detailed description, including when the problem occurred, attempted solutions, etc.

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