What should I do if the Ouyi OKEX version expires?

Methods to resolve the expired Okex version: update the app; uninstall and reinstall the app; check the network connection; clear cache and data; contact Okex customer service.

What should I do if the Okex version expires?

Solution:

1. Update the app

• Open your mobile app store (App Store or Google Play).
• Search for "Okex".
• If a newer version is available, please click "Update".

2. Uninstall and reinstall the app

• Uninstall your Okex app.
• Re-download and install the latest version from the mobile app store.

3. Check network connection

Make sure your device is connected to a stable internet network. If the network connection is unstable, the update process may be interrupted.

4. Clear cache and data

For Android devices:

• Go to Settings > Apps > Okex.
• Click "Storage" > "Clear Cache" and "Clear Data".

For iOS devices:

• Uninstall the Okex app.
• Restart your iPhone or iPad.
• Reinstall the Okex app.

5. Contact Okex customer service

If you have tried all the above methods but still cannot update the Okex app, please contact Okex customer service through the following methods:

• In-app customer service: Open Okex Apply, click "My" > "Help Center" > "Online Customer Service".
• Official website: Visit https://www.okex.com/contact-us
• Email: support@okex.com

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