Ouyiokex on-chain wallet cannot be used

The reasons why the OKEx on-chain wallet cannot be used include: Network problems: Check the network connection. System maintenance: Check the official announcement. Browser issues: Update your browser or change your browser. Corrupted wallet: Clear browser cache and reinstall wallet. Lost key: please contact customer service. Other reasons: Check your firewall settings and scan your device for malware.

The reason why the OKEx chain wallet cannot be used

The OKEx chain wallet cannot be used. It may be due to the following reasons:

Network problem:

• Check whether the device is Connect to a stable and reliable Internet network.
• Try switching networks (e.g. from Wi-Fi to mobile data or vice versa).

System Maintenance:

• Ouyi platform will occasionally conduct system maintenance, during which the wallet on the chain may be inaccessible. Check the official announcement for updates on maintenance information.

Browser Issues:

• Make sure your browser is up to date.
• Try using different browsers (e.g. Chrome, Firefox) to access the wallet.

Wallet damage:

• The wallet data on the chain may have been damaged, rendering it unusable. Try clearing your browser cache and cookies and reinstalling the wallet.

Lost Key:

• If you lose the private key to access your wallet, you will not be able to use the wallet.

Other reasons:

• A firewall or security software may be blocking access to the wallet. Try temporarily disabling these security measures.
• Your device may be infected with malware or viruses, which affects the functionality of the wallet.

Solution:

• Confirm that the network connection is stable.
• Follow Ouyi announcements for maintenance information.
• Update your browser or try a different browser.
• Clear browser cache and cookies and reinstall the wallet.
• If you lose your private key, please contact Ouyi customer service.
• Check firewall and security software settings to eliminate interference.
• Scan your device to detect and remove malware or viruses.

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