What should I do if the Ouyiokex recharge address is wrong?

Solution to OKEx recharge address error: 1. Stop recharging; 2. Contact OKEx customer service and provide recharge information; 3. Provide transaction ID and transaction record screenshots; 4. OKEx customer service reviews and handles; 5. Possible pursuit. Funds returned (depending on the wrong address).

Solution to OKEx deposit address error

When you enter an incorrect address when recharging on OKEx, your funds may be lost. The steps to solve this problem are as follows:

1. Stop recharging

Once you find that you have entered a wrong address, please stop recharging immediately.

2. Contact Ouyi customer service

Contact Ouyi customer service through online customer service or email and provide the following information:

• Accurate recharge address
• Incorrectly entered address
• Transaction ID (if any)
• Recharge amount and currency

3. Provide evidence

If you have a transaction ID, please provide it to customer service. Additionally, you can provide screenshots of transaction records from a blockchain explorer.

4. Review and Processing

Ouyi customer service will review your request and discuss possible solutions with you. If the wrong address belongs to OUYI, they may return your funds to the correct address.

5. Recover funds

If the wrong address does not belong to Ouyi, customer service will provide you with suggestions to help you try to recover funds from an external address.

Note:

• It is crucial to detect errors in time. Once the transaction is confirmed, OUYI may not be able to recover the funds.
• Make sure your deposit address is correct and check it carefully before submitting the transaction.
• Oui does not bear any responsibility for funds sent through wrong addresses.

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