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What should I do if Ouyiokex recharge prompts risks?

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2024-07-22 15:17:01474browse

When receiving OKEx recharge risk warning, please: 1. Verify the recharge address; 2. Check asset status; 3. Freeze assets; 4. Collect evidence; 5. Contact OKEx customer service; 6. Follow-up processing. Carefully check the recharge address before recharging. When the recharge amount is large, recharge in batches to protect account security and report risks to customer service in a timely manner.

What should I do if Ouyiokex recharge prompts risks?

Measures to deal with OKEx recharge reminder risk

Question: What should I do if I receive a OKEx recharge reminder risk?

Answer: If you encounter the risk of recharge prompt, please take the following measures immediately:

1. Verify the recharge address

  • Log in to your OKEx account and check whether the recharge address is correct.
  • If the address is wrong, please stop recharging immediately.

2. Check asset status

  • Check your OKEx account balance to confirm whether there are any abnormal transactions.
  • If you find suspicious transactions, please contact OKEx customer service immediately.

3. Freeze assets

  • Contact OKEx customer service and request to freeze your assets.
  • Freezing assets can prevent further loss of funds.

4. Collect evidence

  • Screenshot the recharge page and the risk warning page.
  • Keep records of communication with OKEx customer service.

5. Contact OKEx customer service

  • Contact OKEx customer service through online customer service, email or phone.
  • Provide detailed recharge information and relevant evidence.

6. Follow-up processing

  • OKEx customer service will investigate the recharge risk situation.
  • If it is confirmed that the fund loss is caused by the platform, OKEx will assist you in recovering the loss.

Tips:

  • Please check the recharge address carefully before recharging.
  • When the recharge amount is large, it is recommended to recharge in batches.
  • Protect the security of your account and avoid password leakage.
  • Report the recharge risk to OKEx customer service in a timely manner so that countermeasures can be taken promptly.

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