Why can’t I withdraw cash from Ouyi Wallet?

Causes and solutions for difficulties in withdrawing coins from Ouyi Wallet: The account security settings are not completed, and real-name authentication, mobile phone binding and double verification are required. If the withdrawal amount is lower than the minimum limit or exceeds the platform limit, the amount needs to be adjusted. The blockchain network is congested, please wait patiently. The network connection is unstable. You need to restart the router or change the network. The withdrawal address is wrong and needs to be checked carefully again. If the problem still cannot be solved, you can contact Ouyi customer service for help.

What should I do if I encounter difficulties withdrawing coins from Ouyi Wallet?

Problem: Withdrawal of coins from Ouyi Wallet cannot be operated.

Reason: Withdrawal may be affected by the following factors:

1. Account security settings:

• Make sure your account has passed real name authentication and mobile phone binding.
• Two-step verification function is turned on.

2. Withdrawal restrictions:

• Check whether the currency you want to withdraw has a minimum withdrawal limit.
• Confirm that your single/24-hour withdrawal amount does not exceed the platform limit.

3. Blockchain network congestion:

• When the blockchain network is busy, there may be delays in withdrawing coins.

4. Network connection issues:

• Make sure your network connection is stable.

5. Wrong withdrawal address:

• Check carefully whether the withdrawal address you entered is correct.

Solution:

1. Check account settings: Make sure your account has completed the necessary authentication and security settings.
2. Adjust the withdrawal amount: If your withdrawal amount is lower than the minimum limit or exceeds the limit, please adjust the amount.
3. Waiting for network congestion to ease: If the network is busy, please wait patiently.
4. Check network connection: Restart your router or switch to a more stable network.
5. Check the withdrawal address: Check the withdrawal address you entered carefully again.
6. Contact customer service: If you still cannot withdraw coins, please contact Ouyi customer service in time for help.

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