How to cancel Eureka Exchange

To cancel your OYEX account, you need to contact customer service to provide personal information, including email, mobile phone and identity verification documents, and then confirm the cancellation link. After cancellation, the account assets will be frozen and cannot be recovered.

How to cancel the Ouyi Exchange account

Step 1: Contact customer service

Contact Ouyi online customer service to indicate your intention to cancel.

Step 2: Provide necessary information

Provide the following information to customer service:

• E-mail address
• Mobile phone number
• Identity verification information (KYC document)

Step 3: Confirm logout

Customer Service A confirmation link will be sent to you via email or text message. Click the link to confirm your intention to cancel.

Step 4: Cancellation successful

After confirmation, your EEX exchange account will be cancelled. The assets in the account will be frozen and cannot be transferred out or traded.

Note:

• After logging out, all assets in the account will be frozen and cannot be recovered.
• Before contacting customer service, please make sure you have transferred all assets out of your account.
• The logout process may take some time, and the specific time varies depending on the situation.

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