What to do if there is a network error on Eureka Exchange

When encountering a network error on EEX, you can take the following steps to solve it: Check the Internet connection. Clear browser cache. Try another browser. Disable browser plug-ins. Contact Ouyi customer service.

What should I do if there is a network error on Eureka Exchange?

When you encounter a network error on EEX, you can take the following steps:

1. Check the Internet connection

First make sure your device is connected to a stable Internet network. Try disconnecting and reconnecting to Wi-Fi or mobile data.

2. Clear browser cache

Browser cache may cause network problems. Follow these steps to clear your browser cache:

• Chrome: Click the three dots in the upper right corner of the browser > More tools > Clear browsing data > Select a time range > Check "Cached images and files" > Click Clear Data.
• Firefox: Click the three lines in the upper right corner of the browser > Options > Privacy & Security > Clear Data > Check "Cache" > Click "Clear".

3. Try other browsers

Some browsers may not be compatible with Eureka Exchange. Try a different browser, such as Chrome, Firefox, or Safari.

4. Disable browser plug-ins

Browser plug-ins can sometimes cause network problems. Try temporarily disabling all browser plug-ins.

5. Contact Ouyi customer service

If the above steps cannot solve the problem, please seek help through Ouyi official customer service channels. You can find contact details on the Help Center page of the EurEx website.

Common network errors and their solutions:

• DNS errors: Check if your DNS settings are correct.
• Timeout error: Wait patiently for the connection to time out, or try to refresh the page.
• 404 Error: Page does not exist. Try to check if the URL is correct.
• 500 Error: Internal server error. Please wait for a while and try again.

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