How to cancel your account on Eureka Exchange

Yes, you need to follow the steps to cancel your EFX Exchange account: Log in to your account, navigate to the settings page, select the cancel account option, confirm the cancellation and wait for processing; the account will be frozen for 24-48 hours

How to cancel your EFX Exchange account

Step 1: Log in to your account
First, log in to your OUYI account. If you forget your password, you can use the "Forgot Password" function to reset it.

Step 2: Navigate to the settings page
After logging in, click on your username in the upper right corner and select "Settings" in the drop-down menu.

Step 3: Select the "Cancel Account" option
In the settings page, scroll down and click the "Cancel Account" option.

Step 4: Confirm logout
The system will prompt you to confirm the logout request. Read the tips carefully to make sure you understand what logging out means. If you are sure you want to log out, click the "Confirm Logout" button.

Step 5: Waiting for Processing
The logout request will be submitted for review and usually takes 24-48 hours to be processed. During this period, your account will be frozen and you will not be able to perform any operations.

Note:

• After canceling your account, all your funds and assets will be removed and cannot be recovered.
• You can still log in to your account and check your balance until the logout request is processed.
• If you change your mind, you can revoke your logout request before processing is complete.
• If there are any outstanding orders or transactions, these operations must be completed before the account can be canceled.

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