What should I do if my OEX exchange account is stolen?

When the E-Exchange account is stolen, users should take the following steps: 1. Freeze the account; 2. Collect evidence; 3. Contact law enforcement agencies; 4. Contact E-Easy customer service; 5. Wait for processing; 6. Restore the account; 7. Improve account security.

What should I do if my OEX account is stolen?

When the Ouyi Exchange account is stolen, users need to take the following steps to protect assets and retrieve the account:

1. Freeze the account

• Contact Ouyi customer service immediately to freeze the stolen account to prevent further Loss.

2. Collect evidence

• Record the time and circumstances when the account was stolen.
• Collect any evidence of suspicious activity or unauthorized transactions, such as screenshots or transaction records.

3. Contact Law Enforcement

• Report the theft to your local law enforcement agency.
• Provide all evidence and information collected.

4. Contact Ouyi customer service

• Send an email to Ouyi customer service support@ouyi.com and explain the theft situation and evidence in detail.
• Provide all necessary personal information and account details.

5. Waiting for processing

• OUYI customer service will review the submitted information and take necessary measures.
• The investigation process may take time, depending on the severity of the theft.

6. Restore account

• Once the investigation is completed, OUYI will contact the user to confirm the theft.
• Users may need to reset their passwords and take other security measures to recover their accounts.

7. Improve account security

• Enable security features such as two-factor verification.
• Use strong passwords and avoid reusing them.
• Regularly check account activity and report any anomalies.
• Do not disclose account information to others.

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